Heather Whitlock Email & Phone Number

Kirkland, Wa, Us

Enterprise-wide intranet migration project to redesign and consolidate 8 platforms. Responsibilities include UX design recommendations, content writing and editing, content governance and process best practice, site page building, and user guide development.

Led organization-wide content migration project moving intranet site from SharePoint to Optimizely; approximately 5,000 pages across 60 stakeholder groups. Defined full migration approach including stakeholder engagement, content audits, UX design, content writing, page builds, publishing and change management. Created new site information architecture and taxonomy, content templates, workflow, and editorial and style guidelines. Managed team of contractors including content writers, data entry, and content strategists.

Lead, develop, and implement the content management system, search, information architecture, metadata, and taxonomy models for MyKP. Define and publish authorship capabilities and approval workflows; and provide oversight and consultation for the internal content governance process. Lead content management projects including the consolidation of 8 regional intranet sites and the national HR website into one enterprise wide platform.

Orchestrate content strategy, governance, and stakeholder engagement for our full service HR website. Improve the user experience by designing and applying consistent, usable content templates and using web analytics identify usage patterns and recommend actions for improvement.

Seattle, Wa

Work with global stakeholders to understand the business priorities necessary to ensure consistency of voice and communication quality across multiple content types.Create, manage, and edit content, including online articles, email communications, standard operating procedure (SOP) documents, and other communications for all Amazon locations worldwide.Focus on usability to provide a frustration-free experience to employees and help them find clear and simple content that gets them the answers needed.Develop and deliver Sharepoint content management system training for new team members and business partners.

Managed benefits content on My HR portal for 180,000+ employees including union groupsFocused content strategy and editing to ensure content meets overall style guide and best practice for web content.Worked with business partners, vendors, and technical teams to implement content changes and resolve issues.Collaborated with business partners to drive support and adoption of My HR as primary delivery channel.Developed test scripts and completed user acceptance testing for all content changes.

Project management support for returns management and credit and collections outsourcing from Microsoft to Accenture offices in Prague and Manila.Facilitated knowledge capture process to prepare content for transition and training (400+ process documents, forms, spreadsheets).Authored user training materials for Accenture service center resources.Delivered anti-bribery and expense reporting training in Spanish to employees of Baker Hughes throughout Mexico.

Formulated best practice deployment strategy for Peoplefluent content management product.Conducted focus groups to determine HR, payroll and benefit content business requirements.Created web content for over 170 subject areas, including custom subjects.Authored technical specifications for integration between HRIS and Peoplefluent.Delivered user training for the Peoplefluent Communications and Recruiting applications at annual vendor user conference.

Implemented 15+ clients on the Peoplefluent content management platform for use by the service center as part of the comprehensive HR, payroll and benefits outsourcing solution.Managed all aspects of implementation including project plan development, content development and testing.Mapped integration between HRIS system and Peoplefluent.Recruited, trained and managed a team of five analysts.Provided on-going content management.

Bachelor Of Arts, Latin American Studies

Associate Of Arts