Heather Wolf Email & Phone Number

United States

Complete paperwork for loans on vehicles. Send to banks. Wait for funds then send to titling.

United States

Preparing paperwork and titles to send to DMV-to title vehicles.

United States

Prior Lake, Minnesota, United States

Providing exceptional Guest Service in Slot Operations through the following:• Verifying jackpots, preparing tax forms (W2-G), paying guest• Fill in as Supervisor as needed• Follow regulatory compliance rules• Slot specific and general casino information• Working with multiple departments to provide exceptional guest service• Help maintain esthetic and functionality of the gaming floor• Involve Security when needed

Prior Lake, Minnesota

Responsible for the daily operation of the gift shop including; meeting, greeting and assisting public in selecting gifts and other merchandise; supervising staff to also engage in service to the public, selling, and assisting buyers. As well as:• Approved time off and prepared work schedules• Coaching/Mentoring• Performance Evaluations• Conflict Resolution• Guest Concerns• Ordering Inventory

Belle Plaine, Minnesota

Overseeing the daily operations of the Front End. Managing a Team of 40+ individuals in the following roles of Cashier, Bagger, and Service Counter. Also responsible for the entire Store Operations when the Store Manager and Assistant Store Manager were out for conferences, meetings, or vacation. • Partner with the Store Manager, Assistant to implement corporate directives and initiatives.• Worked with Head bookkeeper to balance the Front-End finances• Interviewed and Hired staff• Trained Cashiers, Baggers, and Service Counter• Approved time off and prepared work schedules• 90 day and Semi-annual performance evaluations• Evaluate Staff performance and recommend for termination, promotion, or opportunities to work in other departments• Organize staff meetings• Monthly Front-End newsletter to help keep team up to date and refresh policies and procedures• Troubleshoot on all hardware issues and ensure resolution

Belle Plaine, Minnesota

Responsible for supporting the Liquor Manager in the daily operations of the Liquor store. Including, the supervision of staff, helping guests and carrying out directives of the Liquor Store Manager.• Helped to interview and hire staff• Trained Cashiers• Order inventory• Check in deliveries• Assist guest with selections• Perform ID Checks• Cashier

Belle Plaine, Minnesota, United States

Lead shifts and training

Eden Prairie, Minnesota, United States

Primary role was to administrate Employee Leaves of Absence. Helping to guide employees and managers through the process, updated the leave of absence in PeopleSoft, notified payroll of any changes, incorporating state specific and federal laws. Maintained the employee files and processed data for projects. • Updated Peoplesoft • Created spreadsheet to work in conjunction with Peoplesoft in order prompt timely action, as needed, for all leaves of absence• Updated the Salary Continuation Policy Manual for employees and managers• Processed, filed, and distributed annual OSHA and EEO1 reports• Started and completed 2-year project to scan and convert all paper employee files into electronic files• Purged files stored at Iron Mountain as needed• Gathering and organizing files for coworker’s use

Minneapolis, Minnesota, United States

Partner with Manager to coaching and direction to staff in order to accomplish company, department, Manager, and individual goals. Other core responsibilities included customer support, phone queue, on-line work queue, records management, and special projects.• Updated Lotus Notes• Updated forms and letters• Conducted monthly meetings with sister departments• Created training materials and conducted classes• Pulled sample size of work to conduct quality checking• Worked with the SEC and FINRA during random audits• Series 6 License