Heather Wright Email & Phone Number

Protect company assets and led change to help the store get back on process. Oversee and account for external and internal stops. I also work closely with law enforcement to make apprehensions.Ensure our claims and receiving areas are on process and executing the proper checks and balances that were put into place by the company.Customer service and respect for the individual is the front line of my priorities.Extensive knowledge of Profit and loss for the store is mandatory and I use ever resource available from the company to help lower the liabilities.Knowing our shrink numbers and being able to motivate and educate associates assist in our ongoing attempt to reduce loss through internal, external and process driven loss. Led by example on how to implement a knowledge and care about shrink and safety and reduce accidents to help with loss of profit. Extensive knowledge of Word, Excel and powerpoint. Perfecting my ability to effectively communicate problems, potential problems, and positive wins with the General Manager and well as District and Regional Managers.Tour the Store with, Market and Regional Managers while being able to receive direction and guidance and implement change to assist the store getting back on process. Effectively communicating issues or problems that arise and offering solutions to fix them. Dissecting the P&L to identify opportunities to save money and increase profit. Identify opportunities to improve broken processes and target specific departments and areas to tour for training and help reduce loss in those Areas. Am champion over Shrink, Safety, and Compliance issues resulting in a decrease of shrink dollar amount and percentage over the last 2 years beating our goal year over year.

As a Store Manager for Dollar General I was responsible for Maintaining a safe work environment by adhering to safety standards and reporting any unsafe conditions to the appropriate parties. Managing the day-to-day activities of the store including employee hiring, training, and scheduling.Ensuring that merchandise is displayed in an appealing manner and rotating stock according to seasonality. Conducting weekly inventory checks to ensure that all products are accounted for. Training new employees on company policies and procedures, including safety protocols. Scheduling staff hours based on store traffic patterns and staffing requirements. Overseeing the maintenance of the building and grounds, including arranging for repairs and replacements when necessary. Communicating with vendors about pricing changes and product availability. Maintaining records of daily sales, customer service issues, and other pertinent information. While working at Dollar General I was able to put my man skills into practice. Some of these skill include but are not limited to Communication skills: As a Dollar General store manager, I was able to communicate with employees, customers and corporate representatives. Effective communication skills helped convey my ideas and intentions to others. I used my communication skills to provide feedback to my employees, answer questions from customers and communicate with corporate representatives about store sales and other business-related information. Customer service skills: Customer service skills were essential in my role as Store Manager. I interacted with customers on a daily basis and was able to provide them with a positive experience. Customer service skills meant listening to customer needs, providing information, answering questions and coming up with solutions to fill the need of the customer. Organizational skills: Applied my ability to plan and execute tasks in a logical order.I was responsible for managing multiple tasks at once.

● As the Overnight ASM I was responsible for managing and leading overnight sales floor associates, ON maintenance, OF SFS Order fillers, ON Mod team and 1st shift associates that came in at 4:00am.The priorities set for ON managers were to ensure the upkeep and cleanliness of the store, a good zone of all areas, make sure that all returns were processed and put away, make sure all freight was stocked and overstock was properly labeled and binned. Motivation and appreciation of my associates was a huge drive for my overnight team. Leadership and sense of urgency was imperative to deliver the best results. Effective communication from one shift to another ensured that the processes flowed as needed. Daily planning and turnover notes were delivered to ensure a good store turnover. Right person, right spot was implemented nightly to make the best outcome for the morning tour. Planning and completion of modulars was set and executed by myself and my associates.

● Protected company assets and led change to help the store get back on process. Over saw and accounted for external and internal stops. I also worked closely with law enforcement to make apprehensions.Ensured our claims and receiving areas were on process and executing the proper check and balances that were put into place by the company.Customer service and respect for the individual was the front line of my priorities.Extensive knowledge of Profit and loss for the store was mandatory and I used ever resource available from the company to help lower the liabilities.Knowing our shrink numbers and being able to motivate and educate associates assisted in our ongoing attempt to reduce loss through internal, external and process driven loss. Lead by example on how to implement a knowledge and care about shrink and safety and reduce accidents to help with loss of profit. Extensive knowledge of Word, Excel and powerpoint. Perfected my ability to effectively communicate problems, potential problems, and positive wins with the Store Manager and well as Market and Regional Managers.Toured with Store, Market and Regional Managers and was able to receive direction and guidance and implement change to assist the store getting back on process. Dissected the P&L and identified opportunities to save money and increase profit.Identified opportunities to improve broken processes and target specific departments and areas to tour for training and help reduce loss in those areas.Was champion over Shrink, Safety, and Compliance issues.

● Was responsible for multiple departments and associates.Made sure all floor plans and modulars were set and on hands of merchandise were correct.Made sure my Department Managers were on process and executing processes to ensure correct OH and price changes.Gave my associates the tools and time frames to complete assigned tasks and then followed up on the completion and execution of those tasks.Leadership, daily meetings, tours and effective communication of daily business and freight flow helped in the execution of running a great store.

● Walked the floor undercover and made apprehensions of shop lifters.Lead the market in internal and external casesWas given an award for APA of the Quarter.Worked closely and communicated with law enforcement.Sat in on and documented internal investigations.Was responsible for the execution of MPP throughout the store and all compliance issues and concerns.

● APCH. Assisted APA's with stops and acted as a deterrent for shoplifters, checked receipts for accurate merchandise and greeted the customers.ON Stocker. Stocked merchandise in assigned areas and helped with any task I was asked or needed in.

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