Heather Garcia Email & Phone Number

Acworth, Ga, Us

Atlanta, Georgia, United States

Atlanta Metropolitan Area

Consult with Enterprise Leaders on leadership development needs, direct program design and ensure outcome based learning strategies.

Atlanta, Georgia

• Designed and developed entire corporate training program from the ground up with T&D team and other SMEs.• Integrate over $30M block of acquisitions and 350+ employees annually with an eye to change management and coaching of new skills.• Facilitate leadership training on topics like Feedback & Coaching, DiSC Personality styles, Emotional Intelligence, Time Management and Work-Life Balance.• Maintain key stakeholder relationships across the organization to ensure leader buy-in of training initiatives.• Deployed signature online learning management program, including launch PR and 400+ course offering library.• Project Manager and lead trainer for two organization-wide technology platforms deployments, D365 and Workday.• Lead the bi-annual conference experience committee ensuring the transfer of learning for over 1,300 attendees.• Compose training curriculum for live, virtual, and micro-learning courses based on new product launches, program updates, soft skills, leadership skills, and other strategic business needs.• Incorporate SME feedback/input on training plans, content, and deliverables in order to ensure that the final products are aligned with the specified learning needs/objectives.• Lead Train the Trainer sessions with boots-on-the-ground team members to ensure the successful transfer of knowledge and confirm consistency of training delivery.

Greater Atlanta Area

• Coached clients & prospects through an exploration of their career needs and goals.• Adopted coaching best practices and learned from a fantastic coach first-hand.• Delivered an average enrollment close ratio of 40%, exceeding the 25% goal.• Created content and copy used for marketing purposes. • Engage potential clients online and on the phone.

Greater Atlanta Area

• Conducted orientation and organized on-the-job training for new hires.• Designed and developed training manuals, curricula, job aids and other educational materials.• Manage all administrative team coaching, training and performance improvement actions.• Coached and mentored employees both within and without department.• Ensured inter-departmental escalations to deliver 95% client retention rates. • Grew the Northeast region client database to over 2,000 clients and $2.5 in revenue.• Boosted new business by 26% in 2015 and 30% in 2016.

Marietta, Ga

• Facilitated member applications, payments and corrections.• Reconciled premium discrepancies with insurance carriers.• Maximized use of Excel to enhance existing processes.