Heather Hobbs Email & Phone Number

Fort Worth, Texas, United States

Onboard all new clients and all new review products in the company within given timeframes. Communicate projects’ statuses externally to clients and internally throughout organization. Manage and store all project documentation, so it is accessible to current and future team members. Assist Product team in brainstorming new products as well as efficiencies and improvements for existing products and clients. Hire and train new team members.Key Achievements: Designed, created and continually improve upon the new client and product implementation program for the company. Implemented new review programs and products for 4 out of the top 5 health insurance companies in the nation, driving more than 50% of the revenue for the company.

Usa, Canada, Australia, And The Uk

Sharing the Pure, Safe, and Beneficial products of Arbonne with everyone I can. Teaching and training new Consultants to have the life they want and make the kind of money they want with Arbonne's amazing compensation plan.

Golden, Co

Deliver extensive assistance and full facilitation for completing implementation projects within given deadlines for new clients. Communicate order status and project progress to internal teams while identifying and highlighting deviations from the standard process. Determine and write requirements as well as prepare and test reports prior to production release. Function as Super User for ongoing IT project development and coordinate the test claim process for all new and prospective clients. Key Achievements: Acted as implementation lead for onboarding of largest client to the business, comprising 40% of current volume, while incorporating automation into the onboarding process for the very first time. Revamp client facing materials and respond to customers’ inquiries/queries in a timely manner.

Lakewood, Co

Administered large-scale IT project while enabling business in fulfilling functional and GUI requirements to enable transfer from current system to future system, including requirements gathering, writing, and approval. Provided leadership, guidance, and insight in process as well as calculation expertise for multiple departments as Operational SME along with designing and initiating new operational processes and collaborating on feasibility of incorporation into new system. Delivered assistance to operational production teams during periods of high volume and trained newly hired staff. Continuously updated and maintained integrity of several critical “living” operational documents to support multiple departments in ensuring proper claim handling and processing. Key Achievement: Owned creation of requirements by collaborating with associated teams to develop and ensure consensus among all parties for building new platform along with streamlining workflow of division in 6 months.

Lakewood, Co

Boosted team’s efficiency and productivity by guiding, mentoring, and motivating employees while focusing on growing team size to manage workload effectively. Collaborated interdepartmentally to develop, test, and manipulate new processes prior to operational implementation. Monitored workflow volume as well as improved training documents and other process related guideline materials. Realized improvements in workflow processes for new system to enhance operational effectiveness.Key Achievement: Increased productivity and QA scores of individual team members, thereby improving overall team score as a whole.

Lakewood, Co

Extensively reviewed catastrophic inpatient hospital claims to ensure accurate and fair claim reimbursement as per CMS (Centers for Medicare & Medicaid Services), internal, and client-specific guidelines along with managing multiple claims daily and maintaining a high QA score. Conducted peer reviews to maintain high quality output of the end-product. Interfaced across various departments and guided on customer payment methodologies. Addressed and promptly answered internal questions regarding policy, procedure, and detailed claim specifics to ensure customer satisfaction. Supported in training new team members to enhance knowledge and skill set. Spearheaded department activities along with attending and leading daily manager’s meeting. Organized company-wide activities, including holiday celebrations, team sponsored breakfasts, company-wide potlucks, and an annual chili cook off to motivate and engage employees.Key Achievements: Established and co-chaired health-minded programs such as Recess, a walking club, and a Healthy Lunch Club by functioning as an integral member of the employee activities committee. Consistently maintained a QA score of 5 out of 5 each month while setting new benchmarks and records within the company.

Lakewood, Co

Assignment: The Assist GroupInput referral information for analysis; interpreted customer payment methodology; assisted Resolution team with creation and delivery of documentation packages to medical providers; backup archivist of company-wide internal workload tracking document; organized and maintained on-site, hard-copy, HIPAA compliant medical record storage, in conjunction with medical record scanning.

Hercules, Ca

General administrative duties: Released all reports to clients via email, fax, and/or hard copy; sorted and processed all building mail; directed incoming calls from a multi-line phone; typed specialized reports per client; trained new employees; ordered supplies; assisted in maintaining an organized work area for the entire work group; assisted Business Development with projects; hosted annual on-site Open House for clients.

Hercules, Ca

Received test articles for the Toxicology department; performed database assessment and input; managed department workflow and created study files for testing; assisted clients with testing implementation (including shipping methods, necessary quantities, testing timeline, etc.); maintained testing database.

Berkeley, Ca

BioWatch Program: Collected and deployed daily filter; data entry; transported samples; team lead responsible for atypical situations and on-call responsibilities; trained new team members; trained team on new tasks and processes; team received the 2008 National BioWatch Award of Excellence for Field Operations.

Taught all grade levels, from kindergarten through seniors in high school. Managed classroom behavior and taught multiple level lesson plans.

Sequoia Elementary School, Pleasant Hill, Ca

Worked with children aged 4 – 14 years. Ensured children’s safety at all times; responded to parental needs and concerns; planned, organized and ran daily activities while maintaining a clean facility.

Bachelor Of Science (Bs), Environmental Science

Activities and Societies: Humboldt Chorale, Forestry Club, Logging TeamEnvironmental Science Ethics, with an emphasis in Water Resource.

Associate Of Science (As), Geographic Information Systems/Global Positioning Systems

Activities and Societies: Swim Team, Chamber Singers