Heather Phillips Email & Phone Number

London, England, United Kingdom

Farnborough, Hampshire

 Undertake line manager reviews (LMR or audits) to ensure compliance and adherence with claims best practice.  Managed the LMR process for Farnborough Claims, alongside Quality Assurance team to ensure all reviewers aware of procedures and meeting LMR targets.  Attended due diligence visits alongside vendor management during loss adjuster review.  Assisted delegated claims handler in considering the suitability of the latest DCH agreements. Thoroughly checking policy… Show more  Undertake line manager reviews (LMR or audits) to ensure compliance and adherence with claims best practice.  Managed the LMR process for Farnborough Claims, alongside Quality Assurance team to ensure all reviewers aware of procedures and meeting LMR targets.  Attended due diligence visits alongside vendor management during loss adjuster review.  Assisted delegated claims handler in considering the suitability of the latest DCH agreements. Thoroughly checking policy wordings/coverage.  Trouble shooter on DCH agreements for referrals from loss adjuster’s.  Close relationship & key contact for VIP broker queries within their DCH remit and claims that fall outside of their DCH.  Create and deliver training on Powerpoint to brokers and colleagues.  Arrange and authorise claims payments.  Instructing solicitors and managing litigated cases following disputes and subrogated claims.  Detecting fraud and contributing to fraud targets. Subject Matter Expert for IT projects.  Assisting customer relations with resolving technical complaints. Instructing and liaising with suppliers and loss adjusters.  International claims handling – reviewing master policy cover and compliance with local laws and sanctions.  Claims authority of £225,000.  Negotiating with policyholders, brokers, & managing agents to drive forward claims to the best customer outcome.  Working with underwriters to advise on policy issues and risk management.  Managing legal indemnity losses, working closely with underwriters and solicitors Show less