Heather Archuleta Email & Phone Number

Lititz, Pa, Us

• Introduced the Smartsheet project management tool, designing the organization's project portfolio management and streamlining project workflows.• Spearheaded the establishment of the Project Management Office (PMO), guiding the organization towards project management best practices and enhanced project outcomes.• Developed and implemented a robust project approval process, ensuring projects align with strategic objectives and resource allocation is optimized.• Administrator and Coach of the company's Execution Strategy and Rhythm (goal-setting software).• Subject matter expert on KPI Scorecard and key metrics. Work with key stakeholders in varying departments to identify KPIs or processes that require quality improvement. Lead or initiate projects until improvement in metrics is realized.• Partner with cross-functional team leaders to develop processes and programs, improving operational excellence.• Led committee to establish the Learning & Development strategy. Managed committee projects to implement a new Learning Management System, Knowledgebase, and Intranet.• Initiated/led initiatives for Service Director to develop tools and processes which allowed the Service Department to execute the Service Vision and Customer Experience Journey.• Received a prestigious Council of Excellence award, recognizing outstanding contributions and leadership, as nominated by peers.

Business Administration

Education record