Heather Ashworth Email & Phone Number

Phoenix, Az, Us

Phoenix, Arizona Area

Align with the Executive Leadership Team to understand the organization’s business and strategic objectives, analyze client data, and identify deficiencies to develop strategies that lead transformation, streamline processes, gain efficiencies, and adhere to defined leading practices to achieve short and long term goals while positively impacting the bottom line.• Serve as the Trusted Advisor and Human Resource Strategist for multiple Global Enterprise Solutions and Major Account clients.• Use data analytics to evaluate Key Performance Indicators, identify opportunities, and assess risk for key decision making.• Design strategies to achieve desired results including reduction in overtime spending, improve employee retention, increase productivity, and employee engagement.• Develop and implement online workflows for manager and employee self-service thereby eliminating the use of paper forms and significantly reducing operating costs.• Streamline and standardize processes and procedures to gain efficiencies, eradicate redundancies, and increase productivity.

Tempe, Az

Created the organization-wide new hire training program for all Comprehensive Services Relationship Managers and ADP TotalSource HR Business Partners including instructional design, delivery, and providing feedback to Leadership using a holistic view of the client and associate needs/gaps in relation to task focus and completion. • Developed a blended learning solution that increased effectiveness and reduced learning time by 50%. • Delivered instructor-led onsite and virtual new hire training for 39 Relationship Managers and 79 HR Business Partners in 3 cohorts over a 10-month period.

Chandler, Az

Aligned with the Executive Leadership Team to understand the organization’s business and strategic objectives, analyze client data, and identify deficiencies to develop strategies that lead transformation, streamline processes, gain efficiencies, and adhere to defined leading practices to achieve short and long term goals while positively impacting the bottom line.• Managed 23 accounts and experienced 100% client retention greatly exceeding the Business Unit (BU) goals of 16 accounts and 83.5% retention.• Completed HCM Strategic Reviews with 100% of my clients which exceeded the BU goal of 75%.• Achieved overall client satisfaction that exceeded the BU goal by 10%.

Chandler, Az

Partner with sales teams to provide pre-sales strategic and technical support to win and retain business. Consult with clients and prospects to understand their business needs and challenges in order to develop a custom solution to solve those challenges. Demonstrate the proposed solution and technology with sales professional to client or prospect, while offering expertise on workforce management and communicating the benefits of outsourcing.• Achieved highest results for South Central division in FY16 having only been on the team for 10 months.• Developed analysis to demo tools that cut preparation time in half and streamlined more meaningful solution demonstrations.

Copper Sky Multigenerational Center

I teach Vinyasa Flow, Power Hour, Yoga for Jocks (Yin Yoga), and Yoga for Vets.

Chandler, Az

Managed a team of payroll client service professionals in supporting marquee clients of the ADP Major Accounts and collaborated with the leadership team in the creation and execution of strategies to drive client retention, associate engagement, and service excellence. Partner with the Recruiting, HR Business Partner, and Managers to attract, hire, and retain top talent. Collaborate with VP of Client Services, Support Specialists, Learning Specialists, and Service Center Mentors to identify the training needs of the Client Support Specialists and to ensure continuous development. Analyze key performance indicators and metrics and take appropriate actions to ensure optimal efficiency and productivity. Collect, review, and address client feedback to ensure that the voice of our clients is considered and applied appropriately to enhancing ADP’s products and support. • Led team to exceed benchmark standards using coaching strategies. • Hosted region-wide Customer Service Appreciation Week for all staff by coordinating daily activities, certificates of appreciation, and gifts boosting employee morale across the region.• Reduced client attrition by resolving critical processing issues; established procedures to ensure such errors did not occur in the future increasing customer satisfaction and quality survey scores.

Directed the successful implementation of multi-line HCM products, including; HR, Payroll, Time, Benefits, Talent Management, and Reporting. Maintained detailed project plans to successfully manage multiple projects across all phases of Project Life Cycle, to organizationally defined success criteria, on time, and on budget. Evaluated, managed, and tracked project deliverables, milestones, risks and issues, and developed mitigation strategy on engagements.• Pioneered Implementation Project Manager role as part of a select national task force. • Served as the departed mentor for new hires and directed new product rollouts as the Regional Office Coordinator (ROC) including strategic planning, training, and technical support.

 Process multi-state bi-weekly payroll for 250 support staff employees and 1000 drivers using an in house payroll system. Preparation of all withholding and unemployment deposits and filings for all Federal, State and Local taxes. Managed two administrative assistants.  Maintain and secure employee records. Benefits administration including 401(k), Paid Time Off, LTD, STD, Medical, Dental, Vision, Life, and AD&D insurances. Accountable for the compliance and administration of FMLA, FLSA, COBRA, HIPPA, EEOC, and ADA

 Process a multi-state bi-weekly payroll for 280 employees using ADP Weekly Time Report verification and data entry Process Employee Garnishments General Ledger journal entry and reconciliation for payroll related accounts 401(k) Wire Preparation Prepare reports for management Reconciliation of Insurance billing COBRA Billing

 Payroll Accounts Receivable Accounts Payable Damage Claim Investigation Workman’s Compensation Claims Dispatch Vehicle Maintenance Management

Master Of Legal Studies, Contract Management And Legal Paraprofessional, Gpa 4.17

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Activities and Societies: Delta Mu Delta International Honor Society for Business Students

Human Resource Management Certification, Human Resource Managment

Bachelor Of Arts - Ba, Economics

Activities and Societies: Chi Omega

Aa, Business Administration