Heather Baker Email & Phone Number

Sydney, Nsw, Au

Canberra, Act, Au

Onboarding as Senior Project Manager to support various lines of business with project-related work ranging from business optimisation, process and workflow improvements, L&D and more. Excited to be part of an organization of enthusiastic circular pioneers!

Atlanta, Georgia, Us

THD got an Impressive Communicator, Creative Problem Solver, Loyal and Influential Leader, Trusted Consultant, and an experienced and dedicated Coach/Mentor & Team Player. I am also a Certified Project Director/Trainer & highly Organized Prioritizer/Planner, proactively making things happen, the right way in the right time in a positive work culture and with an eye to performance excellence and customer satisfaction.Clifton Strengths: Driver, Commander, Coach, Catalyst, Timekeeper.Meyers-Briggs: ENTJ I ALWAYS get stuff done, hold people accountable, and am organized, efficient, empathetic, a good listener, and a whole lot of fun!

Tampa, Fl, Us

★ Led operations and development in a startup environment, serving on the executive leadership and decision-making team as Certified Project Trainer and Director {Institute of Project Management}.★ Strategically executed a key role growing the company, leading the hiring and coaching of trainers, co-authoring multiple training courses, introducing standards and protocols, and executing marketing initiatives.★ Credited with negotiating the company’s first agreement for Advanced Organizational Training with a global Fortune 500 corporation. Served as the architect of a more effective training program and delivered a continuous improvement process, partnering proactively with the client’s executive leadership team and other stakeholders pre- and post-workshop in a consultative role to manage change.★ Outstanding results, working closely with leadership to develop key programs and engagement activities to drive transformational change while managing, coaching and supporting team members through onboarding and performance oversight leading to a 400% expanded customer base and adding 12 Certified Project Trainers in one year.★ Led the design, development, evaluation and execution of project management training sessions to large groups of people over Zoom/in person to more than 13,000 professionals, assessing and certifying them as Certified Project Management Professionals, Managers, or Directors through the Institute of Project Management.★ Engaged with the Chief Executive Officer to deliver over two dozen special projects tailored to adult learners, including video-on-demand courses, live training over Zoom, and special Masterclasses .ABOUT DOL COACHDOL Coach is a veteran-owned business that develops and delivers training and certification courses to support transitioning military service members and growing professionals.

Boston, Massachusetts, Us

★ Ensured substantial gains in efficiency and productivity by proactively identifying and implementing a project management software tool, reducing the volume of weekly meetings from 20 to two by enabling stakeholder insight into project status through dashboards and reports.★ Marketed a portfolio of products through email marketing campaigns and sample boxes sent to educators. Overall, delivered 24 integrated marketing campaigns supporting math products with a 92% success rate.★ Crafted Change Management strategies and trained team members on ADKAR, CLARC, and Prosci methodologies to improve performance and effectiveness within the scope of marketing strategies.★ Established change management strategies based on Kotter and ADKAR principles.★ Delivered project milestones and collateral across multiple product marketing initiatives, driving creativity, consistency, and brand recognition to support sales.ABOUT HOUGHTON MIFFLIN HARCOURTHMH offers a connected system of research-backed solutions, where assessment drives instruction and learning can be personalized to meet students’ needs.

Boston, Massachusetts, Us

★ Formed and managed a team of 16 consultants dedicated to supporting Professional Services clients in seven states, sustaining a customer satisfaction rating of >87% while meeting sales and training targets.★ Incredibly effective project management and leadership qualities facilitated a massive one-day district-wide professional development workshop delivery using the efforts of 35 national consultants to train 8000+ educators, driving performance excellence and a 90% customer satisfaction score.★ Worked collaboratively using consultative sales skills with Account Executives and district leaders to increase Services as a Sale by $848,000 YOY throughout the territory, ensuring high quality service and customer satisfaction.

Boston, Massachusetts, Us

★ Self-taught a portfolio of 19 products in order to lead presentations and secure sales of Professional Services to schools.★ In one year, delivered over 150 sales presentations to thousands of of educators and district leaders, resulting in over $7M in product and services sales using excellent facilitation, presentation and communication skills with diverse audiences.★ Hosted more than 100 full-day dynamic learning and coaching workshops for thousands of teachers, with a 90%+ satisfaction rating.

Washington, Dc, Us

★ Served as liaison between staff, executive leadership, senior leaders, and organizational teams advising on the status of the readiness and resiliency of the unit daily in targeted strategy meetings ★ Developed policy, building special programs and planning/coordinating resources and education to Headquarters Regiment and three supporting battalions★ Supported 2500+ service members and their families as subject matter expert, handling inquiries and deploying resources as needed to help families problem solve during the stressful Special Operations deployment tempo★ Supervised, counseled, and directed the work of three subordinate unit program managers, recommending personnel actions for hiring, discipline and termination

Masters In Education:, Training And Performance Improvement

Certification, Life Coach

Bachelor Of Science, Elementary Education