Heather Fletcher Email & Phone Number

Orlando, Fl, Us

Celebration, Florida, United States

Increased community engagement by planning and executing 70+ events including pivoting to virtual and grab-n-go events and activities due to COVID-19. Partnered with property managers in event planning and promotion, resulting in new leases and resident retention.Oversaw and increased social media engagement for the apartment community.Built relationships with local businesses saving ~$2,000 over six months.

Led and developed training for all new Apartment Life Event Coordinators in Georgia, Florida, and Alabama.Created training resources for Coordinators, including executing events with excellence, increasing positive online reputation, outreach marketing, vendor/business partnerships, and event budgets.Balanced multiple projects with varying priorities and timelines.

Coached and developed leadership goals for team of program directors and Apartment Life Coordinator teams.Partnered with Sales to ensure program growth and matching candidates with clients.

Florida, United States

Coached, mentored and trained Apartment Life Coordinators across the state of Florida.Developed resources with regional director of program management for new modes of service for offsite Apartment Life Coordinators. Co-planned the Florida All Team Gathering for over 100 attendees.

Orlando, Fl, United States

Responsibilities include leading VIP Tours for VIP Guests, providing excellent guest service, extensive Blue Man knowledge, and engaging, fun experience with our VIPs.As a Production Assistant, my responsibilities and achievements include building relationships and creating partnerships with local businesses, managing and purchasing inventory for the green room, and managing double show day food orders, petty cash, and pick up.Laid off due to COVID-19.

Winter Garden, Florida, United States

Complete travel arrangements for clients with air, hotel, event, attraction, tour, cruise, and ground transportation vendors on time at or below budgetary guidelinesMaintains vendor relationships.Communicates all final information to vendors prior to the trip.Represent Kaleidoscope Adventures at trade shows.Laid off due to COVID-19.

Teach an average class size of 17 first graders, including students withvarying exceptionalities.Co-teach with the Varying Exceptionalities teacher to provide support andaccommodationsIncreased student growth to an average of 89% in Reading and MathCreate and plan lessons based on Florida Common Core CurriculumDirected production of “Aladdin Kids” in partnership with Disney Musicalsin Schools at Highlands Elementary

Kissimmee, Fl

Spearheaded collaboration with internal team members to ensure effective planning and promotion of monthly volunteer appreciation events; including leading planning, networking and negotiating with vendors for the largest event of the year, National Volunteer Week Coordinated large group volunteer experiences for groups up to 150 volunteers in sizeTaught Volunteer Orientation weekly to ~900 new volunteersManaged and coordinated calendar of about 50 group volunteer experiences

Led 40+ character performers for SeaWorld Orlando’s daily characteroperations and stage shows, including the integral year of the “Rudolph theRed-Nosed Reindeer” character productOrdered and maintained character and costume inventoryCreated and maintained calendar for character appearances of interdepartmental andoutside requests including in-park meet and greets, consumer and specialevents, hotel dining, and hospital and non-profit organization charactervisitsMaintained Character and Costuming labor and expense budgetsStreamlined and led costumed characters training program and documentsresulting in more engaged team members and readiness for the characterperformer positionInput payroll into KRONOSScheduled employees in Team Member ManagementInput expenses into Concur

Carillon Historical Park

Owned the program management of theatrical programs by directing,implementing, and facilitating theatrical eventsCreated and directed plays and activities for Home School Day in April 2016,resulting in the best attended Home School Day at the time Promoted to this created position after four months at the companyLed team of Museum Theatre Assistants and Volunteers

Carillon Historical Park

Scheduled and booked reservations for a variety of guest experiences, including field trips, birthday parties, group tours, and other special Park events. Provided pre-arrival correspondence for incoming guests. Ensured exceptional guest service by taking phone calls, addressing in person guest concerns, and answering emails in a timely manner.

Checked in school groups into the park.Organized school groups’ park guides and schedules. Interpreted history at multiple Carillon Historical Park exhibits and sites.

Greater Minneapolis-St. Paul Area

Co-taught and led theatre camps and activities including theatre games,scene and monologue work in the classroom with students ages 4-18Specialized in early childhood education camps working with the majority ofstudents ages 4-8Performed Theatre Arts Training office duties, such as creating class rostersand education ticketing builds in TessituraReturned to CTC as a Teaching Assistant after being a Theatre Arts TrainingIntern in Summer 2013

Performed meet and greet functions, such as ensuring guest and performersafety, closing lines for characters, resolving sensitive guest situations, andproviding positive memories for guestsWorked closely with performers, photographers, and leaders to ensure safe,courteous, and efficient show and meet and greet environmentsEarned multiple “Four Keys” Cards awards for demonstrating Safety,Courtesy, Show, and Efficiency

Baltimore, Maryland Area

Mentored and led team of three teaching artists to multiple churchesnationwide in both inner city and suburban areas to produce performing artscamps for children ages 6-12Taught acting workshops and directed cooperative student scene workCollaborated with team members to produce the “bucket band”, choral, anddance portions of the campsStage managed the final show of each week’s camp