R. Heather A. Bentz M.A. Ed Tech Email & Phone Number

Omaha, Nebraska, United States

Project Manger and Cordinator for National Fiber , OSPE

Stepped into a new market, with roles of QA/QC Invoicing (backhaul, front-haul) and network extension designs along with Inventory Ordering and Management. Promoted to ODN Project; Handed responsibility for Quality control of FFTb designs and CRANs. Keyed in on resolving design and data integrity issues. Collaborated with other engineers to drive the “open for sale process “ensuring our market meets the standards to move forward. Parented with the regional engineers, playing a key role in identify data integrity issues with the ODN designs at a regional/national level. • Developed PowerPoints to demonstrate the causations of the corruptions and presented it along with solutions and methods that the VZ Engineers could utilize at a market level to correct the data, supporting the success of the Fiber to business builds. Routinely attended sessions with Senior Engineers, Principal Engineer-Network Engineer and data integrity groups to assist in shaping an emerging solution and problem solving roadblocks and end user issues.• Using varying software platforms (Arch Map, 3 GIS etcetera), performing quality assurance reviews ODN, Yoda, and NED (FTTB, BAU, & BACKBONE) designs from the vendor and giving directions on corrections allowing the process to move forward. Also promoted to the Telco Migration (FTTb) team to help oversee the process for issuing proceed for work notice and to assist in covering engineer related tasks including but not limited to Qc and invoicing approval.

Anchorage, Alaska, United States

Rapidly learned software programs and wrote “Go-By” guides for the team. Researched and wrote a manual called Standards of Practice for the Supervisor of Engineering Department. • Researching, Verifying and Posting a plethora of outdated As-Builts to “In-house” OSP Records. • “Prepared and Issued New Service Orders to Business Customers,” by creating the most cost effective and efficient route and pathway designs by analyzing the existing plant (Copper/Fiber) records and feeder locations nearest the customer.

47601

Successfully engineered FTTh designs “Project Light Gig Feeder and Distributions,” in addition to Splitter additions at PON/DLC/VRAD cabinets for the SW Region. Also prepared and provided Permitting Documentation & Submission packets. Eventually promoted to “Lead “where I liaised between designing staff and manager, focusing on best practices, engineer standards, end-user training and support for the 3-GIS department and ODN design team.• Created and lead 3 GIS training sessions for designing staff. Created a method and procedure guide for staff• Ensured that our team of designers were supported for both the software platform and ODN design. • Designed ODN in 3 GIS platform and served as point person for resolving 3 GIS issues and ODN design roadblocks• Oversaw date integrity by performing QA/QC on designs for each team member

Evansville, Indiana, United States

Lead Drafter and Engineer for completing the designs for the diverse backbone Fiber Rings for FFTX deployment project in 3 GIS. • Created and designed FTTx projects in 3 GIS for city wide builds, including layout and design of serving terminals and determining fiber counts. Also worked closely with Quality Control Department on AsBuilt design corrections

Irving Tx

Quickly earned Designer Certification for Bentley Microstation V8i, TWC HFC/COAX design with a passing score of 80% or better Utilized Bentley V8I software exclusively to draft/design HFC/Fiber plant that is specific to TWC. • Engineered and drafted HFC/Fiber Designs for Commercial, Residential, MDU, WIFI, & Cell Towers for TWC’s network.• Troubleshooting within TWC’s modules while demonstrating ability to tailor modules market to market.• Analyze details on As-build/New Design blueprints and updating designs and records. Node Splitting, Power and Energizing

Dallas, Texas, United States

Drafted Designs for FFTh from field notes while preparing permitting packets for submission. Handled various drafting projects as well as maps for utilities as needed.

Managed onboarding of the staff; As the resident “smhe” provided training in AT&T all systems for the engineering department. Lead for processing final steps for billing of designs before final submission for payments for the department. Promoted to Fttb Engineer designing multiple ASE projects ensuring engineering best practices and standards for the “entire life-cycle” of each project.• Managed a group of new filed engineers ensuring that “Field notes” and photos were complete and accurate for ASE(s)• Planning route pathways from C.O. to Customer by utilizing Mobile Mapping, JMS, OPEDs, PM Tool, and Microstation, placing construction RU steps on the construction design Prints. Partnered with ATT Engineers to produce PM tools. • Completed make ready aerial forms, “BICsi walks”, splice counts schematics including running fiber counts and loops makeups in the systems. Utilized JMS software to calculate construction and BOM costs. Prepared City and State permitting packages Managed project from beginning through construction completion• Worked closely with the ATT Engineers to provide an accurate & timely site design package submission scoring 89% or better

Master Of Education Technology, Technology Intergration In An Educational Setting

Masters in Educational Technology: Learned to implement curriculum enhancing technologies and strategies to transform the classroom.

Teaching Credental, Bi-Lingual Elementary Education

Specific program to acquire my teaching credential which included the extended fundamentals of teaching and classroom management.

Bachelor'S Degree, Theology/Teaching

Activities and Societies: Student Body Government, Outreaches, Choir, Sunday school teacher and children's program supervisor.Studied.

Missionary/Ministry, Missons

Activities and Societies: Ministry outreach, worship teamBegan my higher education journey. Focused primary on "Hands on Ministry" where I.