Heather Bermingham Email & Phone Number

Mohegan Lake, New York, United States

Amenia, New York, United States

• Hired to rebuild the company into a premium employer and develop scalable processes building the foundation for an expanding multi-property operational management company. Organizational restructuring, writing and.
• Cultural change agent, creating brand standards for employee engagement and service.
• Moved HR from completely paper based to paperless processing. Paychex, INavigator, Haystack.
• Strategic programmatic fix and relaunch of Paychex to maximize utilization for payroll, scheduling, timekeeping, and as a HRIS. Negotiated a 50% discount in fees based on history and growth.
• Develop and launch new employee Intranet with Haystack.
• Developed & Launched new compliance training program including systems, policies, DOL and OSHA compliance.

Goshen, New York, United States

• Launched the new Central Planning function in New York reporting into the Global HR function. International team for the strategic creation of new processes for staffing budget development, forecasting, applicant.
• Change management, Training & Communications lead for the UKG/Kronos timekeeping and scheduling softwarelaunch for all Merlin North America resorts and midways (45 locations in America and Canada).
• Opened the LEGOLAND New York Resort; creating SOP, training, and KPI. Including but not limited to policies onScheduling compliance, Time & Attendance, Non-productive work, Overtime usage, Leavers, Labor.
• Developed training, one-pagers and reference materials for scheduling, timekeeping, and hiring processes.
• Streamlined hiring process reducing touch points and time to hire for over 1k+ seasonal front-line staff.
• Develop, launch, and track employee engagement and bonus programs.

Middletown, New York, United States

• An OTC pharmaceutical manufacturing company. Executive leadership team member. Facilitating strategic cultural change as the company switches business models from a manufacturing facility to an asset light CMO model..
• Launching the project management function for the company, creating all processes and templates.
• SOP project lead: creating new and enhancing existing SOPs cross-functionally.
• New product formula launch.
• Regulatory and Compliance initiatives.
• Change Review Committee member.

• Operations and technology project management lead. End to end strategic planning, project and process management, continuous review, and reporting. Day to day supervision of the Licensing division including 2.
• Liaison with the NYC Department of Health, contract for DCA to process DOH licenses. Account management for a multimillion-dollar contract.
• Project lead for new NYC tobacco law legislation implementation including aligning the development of new processes with the law, creating the business requirements document, creating the functional requirements.
• Project lead for new NYC Ticketseller law legislation including all of the above as well as the novel creation of a new system workflow, that resolved a number of data capture and automation issues.
• Draft and implement policies and procedures focusing on action research, as well as developing new operational manuals for the new system.
• Launched division’s first remote location including staffing, contingency planning, and implementing processes to align the workflows of both locations. Ongoing change initiative.

• Project management in conjunction with daily supervision of data processing agents, Licensing 311 call center, and renewal hotline.
• Liaison with the NYC Department of Health, contract for DCA to process DOH licenses. Account management for a multimillion-dollar contract.
• Team lead on data cleansing and migration of data from legacy system to the Accela system.
• Implementation of new operating system including; data cleansing, employee training, and ongoing process review.
• Restructured departmental resources increasing productivity while decreasing errors. Instituted accountability driven training, as well as an environment that encourages both employee input and a high standard of.
• Developed and instituted a new training program to ensure ongoing support of daily operations and special projects.

Mba, Business Administration

Activities and Societies: Co-Founder of Marist Student Entrepreneur Network 3.8+ GPA Advanced Certificate in Leadership with 4.0 GPA

Ba, Psychology

Activities and Societies: Undergraduate Teaching Assistant, Intern to Coder at Family Translational Group. Dean's list every semester.

Regents Diploma, Concentrations In Math And Science

Activities and Societies: V.P. Youths Against Racism, and Peer Tutor