Manager, Cox Business Operations
CurrentManager of three different technical teams. -Customer Fulfillment - provides high quality Ethernet and SONET installation for commercial customers totaling $2M in annual revenue. They manage the installs, services, edge equipment. -Access Transport - responsible for turn up, testing, and troubleshooting of the SONET and Ethernet networks -Service Assurance - Troubleshooting, trouble ticket resolution, proactive monitoring, maintenance and special projects on the SONET and Ethernet networks. -Change Ambassador and CA Engineering market leader responsible for the rollout of a nationwide standardized workflow system. -Facilitator of major process overhaul in standardization efforts to include a 7-day reduction in install timelines (SLAs).