Heather Brands Email & Phone Number

Dallas, Tx, Us

Austin, Tx, Us

Austin, Texas Area

- Annually plan, develop schedules, and supervise implementation for aquatic programs- Lead ongoing facility maintenance and repairs of the aquatics center.- Meet with colleagues, members, and community partners to collaborate on programs and services offered.- Organize and lead staff recruiting events for the department.- Develop and lead staff onboarding training- Supervise and guide full-and part-time employees- Lead employee appreciation initiatives- Maintain staff records, certifications, and hold them accountable with skill competency training and audits- Review job descriptions and pay rates, based on cost analysis and current trends- Prepare an annual budget, project revenue, and expenses, and monitor throughout the year.- Develop pricing of services dependent on cost analysis and local competitor prices- Collaborate with the marketing to create on-brand promotional collateral to promote facilities, programs, events, and seasonal positions. Collateral includes flyers, social media content, a user-friendly website, and banners.- Manages facility rentals, parties, and special events.- Research current trends in the aquatics field; update programs, services offered, and staff training as appropriate.- Practice annual improvement for all policies, including safety policies and emergency action plans- Ensure records of facility operations are maintained as directed by insurance, including Safety Data Sheets and daily checklists.- Write and publish Standard Operating Procedures

City Of Austin

- Supervisor over 15 south area swimming pools, including staff and pool operations.- Experience working with Pulsar, Aqua Sol, Chemtrol, Defender (regenerative), sand filters, high-rate filters, liquid bleach, chlorine tablets, chlorine granular, muriatic acid, and cyanuric acid.- Interview, hire, train, discipline and mentor lifeguards, head lifeguards, managers, seasonal supervisors, cashiers, swim instructors, and swim coaches.- Set schedules, turned in timesheets, submitted documentation, and incident forms.- Plan, prepare, implement, and track in-services for 300 + employees.- Visit sites to ensure pools have the necessary equipment, paperwork, cleaning products, and staff to be successful for the day.- Submit and follow up on work orders for the pools.- Submit all daily checklists, cash paperwork, and cash.- Train all swim instructors of the City of Austin. - Partner with local ISD to teach youth how to swim and give free lifeguard classes, encourage growth in our programs, and fill the need for more diverse guards.

Oak Point Recreation Center

- Planning, programming, and implementing the Learn-to-Swim programs and recreational swim team.- Work with families to find swim classes that are the correct level and fit in their schedules.- Hire, train, and mentor employees.- Set schedule and enter payroll for employees.- Plan, prepare and implement in-services.- As on-duty manager - work with head guards, lifeguards, and instructors to ensure the safety of the pool and the facility. Supervise over any emergency and handle issues dealing with the pump room.- Knowledgeable in CLASS to create, maintain and complete courses- Member of Parks & Recreation Relationship Committee. Designed to bring opportunities for part-time and full-time staff to get together and build relationships outside of each facility. Also, given the task to create an award system for all staff.

Austin, Texas Area

- Supervisor all Water Safety Instructors and all swim lessons for the city.- Interviewed and trained incoming Lifeguards and Water Safety Instructors.- Plan, prepare and implement bi-weekly in-services.- Create instructor schedules for lessons for each new session.- Visit sites to ensure swim lessons have the necessary staff, equipment, paperwork to be successful for the day, and session.- Work with families to find swim classes that are the correct level and fit in their schedules.

Austin, Texas Area

• On-Call/Placement Nanny (Current)o Responsible for watching over children of all ages, newborns – 14yrs old. Ensuring their safety, making sure daily schedules were met, making crafts and family mementos, and simply helping the kids to have fun and allow the parents to have a piece of mind. Placement Nanny also acts as a family assistant performing varies tasks and running errands to help the family. • On-Call Nanny Coordinator o Responsible for taking in job requests from clients and companies, staffing the cases with the on-call nannies, and ensuring order details and confirmations are sent to nannies and families. Confirmed hours for all hours worked by each nanny every pay period.

Austin, Texas Area

• Checked chemical & pump pressure before and after swim lessons. • Cleaned pool area before after including bathroom and dressing rooms. • Weekly pool cleaning including vacuuming pool and scrubbing sides of the pools.• Taught private swim lessons to babies as young as 6 months all the way to adult seniors. • Held weekly group lessons for children 6 months to 12 years. Teaching them how to swim at their skill level, as well as making safety an integral part of all lessons. Maintained constant communication with parents and at the end of each session passed out report/evaluation cards.

Frisco, Tx

Worked closely with Aquatic Program Coordinator to:Schedule swim instructors for lessonsAssist or lead in-service trainings for staff membersEnsures patron safety by strictly enforcing all aquatic facility policies, rules, and regulationsResponds to and resolves inquiries and complaints from patrons or parentsKnowledgeable in CLASS to create, maintain and complete courses Maintain course activity records Communicates with participants and their parents and evaluates students on the last day to see if they passed Evaluate swim instructors, ensure classes start and end on time and handle disciplinary actions as necessaryAssist in the interview process of potential Water Safety Instructors or Water Safety Aides and train as necessaryGained American Association for Physical Activity and Recreation Adapted Aquatics certification to work with numerous students with special needsWater Safety Instructor Duties:Taught all ages and skill levels learn-to-swim and water safety courses Communicates daily with participants and their parents, as appropriate, to ensure they are aware of course progressHelps in the daily pool equipment setup and clean up after each session

•Offers private swim lessons to clients of all ages and skills levels located in the North Dallas area. Advertisement for company awareness to the community was door-to-door talking to potential clients, passing out fliers, and through word of mouth. •Built a summer schedule in Google Online Excel system that made it convenient for client’s to schedule or reschedule lessons. Made a contract and set rules for each client for safety of the clients and myself, then had them notarized. An easy-to-read quote sheet was provided to every client to understand all classes being offered. For returning clients they received a quote sheet built in with “returning students” savings.•Swimming lessons were offered at client’s personal home and or community pool at their convenience. Communication was the key for building relationships, defining needs and wants, and having positive results.Swimming lessons were offered at client’s personal home and or community pool at their convenience. Communication was key for building relationships, defining needs and wants, and having positive results.

Frisco, Tx

Responsible for taking care of child with special needs.Create and play activities that would motivate and encourage child to work on tactile, reading, and social skills.Ensured that any homework assigned was finished correctly.Responsible for cleaning play areas, room, laundry, and bathing.

Mckinney, Tx

Manned the central station for customers to ask questions, place concerns, and handle a variety of transactions. Transactions include: return, exchange, sale, check cashing, and all Money Gram transaction.Ensured area stayed cleaned, returns organized by department, and all claims labeled and dispersed. During my time of service I received Store Recognition in March of 2006.

Lewisville, Tx

Hostess: Greeted member and new comers, scanned identification cards, and collected money for entrance when necessary.Waitress: Carried drinks for purchase around the floor for members. Visited with a number of people on the floor to encourage sales with a friendly smile and charismatic attitude. Kept an inventory of how many drinks were made and how many were sold. Handled money by receiving payment and returning the money to the manager at the end of the shift.

Ensure the safety of patrons in swimming pool and on pool deck through pool rules and surveillance. Attended weekly in-services to practice and stay update on skills in case of an emergency.Worked with members of all ages and skill levels to learn proper swimming techniques. Worked from basic swimming and safety skills to more advanced swimming strokes.Before and after lessons, areas had to be set-up and torn down to ensure safety and cleanliness. Also, had to ensure pools had the proper chemical balance.

San Antonio, Tx

Quickly and efficiently check customers out, fold clothes into bag, and return or exchange any items. This is an opportunity to close all sells with exceptional service. This is often the last thought the customer will remember of their experience in store, so its vital that it’s positive and any remaining questions or comments are finalized. Fold clothes to keep store clean and orderly, ensure the clothes laid out were sized, easy for shoppers to see and find product, and handle inventory checks. Sell company credit card at any opportunity.Greeted customers as they entered into the store and began the process of building a relationship with the customer. Helped them find a certain product, build outfits, helped with fitting, pinned clothes for tailor, and ensured they had a positive and relaxing shopping experience. During the time spent with customer was the best time to offer savings when applying to store credit card.

Mckinney, Tx

Ensure the safety of patrons in swimming pool and on pool deck through pool rules and surveillance. Attended weekly in-services to practice and stay update on skills in case of an emergency.Worked with young children to teach and practice swimming skills.

Bachelor Of Arts, Psychology

Minor:Development and Family Studies

Bachelor Of Arts, Political Science

Psychology