Heather Castillo Email & Phone Number

Scottsdale, Arizona, United States

- Providing superior customer service while assisting and guiding all retail and trade clients with the lighting selection process.- Project management from design selection to order delivery.- Driving sales by providing product knowledge and additional options during the selection process.- Obtaining new clients through building strong relationships with architects, builders, and interior designers.- Maintaining relationships and communication with all clients with follow ups on leads to develop new business.- Collaborate with business development team to drive sales and produce a seamless experience in the selection and ordering process.- Keeping showroom clean, attractive, and organized while creating a welcoming environment.

Scottsdale, Arizona, United States

- Delivering personalized guest services, including reservations, transportation, and tailored recommendations, to ensure an exceptional stay experience.- Cultivating and maintaining relationships with VIP clients and Caesar's Rewards Members, providing exceptional services and ensuring all aspects of their visits are seamlessly arranged and executed with the highest level of discretion and professionalism.- Acting as the primary point of contact for guests and VIPs, offering immediate assistance, resolving inquiries, and handling special requests with efficiency and courtesy.- Coordinating closely with hotel/residence departments and external vendors to ensure the provision of superior service and the fulfillment of guest preferences.

Scottsdale, Arizona, United States

- Supervising delivery teams, leading and coordinating furniture deliveries on site from stop to stop, throughout the day, ensuring items and placement are up to clients’ standards. - Elevating the furniture delivery experience by serving as an RH representative and concierge providing true "white glove" service in the home, taking care of any issues that may arise in the moment.- Taking care of any client escalations that occur in home during deliveries in the moment, utilizing SalesForce and partnering with managers and leaders to ensure clients' expectations are reached.- Serving as a liaison for the gallery and design teams during big projects, home installations, and generating sales and leads for the gallery. - Training new ambassadors on the field locally and out-of-state while developing new teams and programs nationwide, partnering with warehouse teams and drivers to successfully create a seamless delivery experience.- Hitting goals and KPIs through minimizing the R&E rate, having a high number in 5 star surveys and survey take rate, and delivering high revenue through high dollar deliveries, and new home installations.

Los Angeles, California, United States

- On-Demand Personal Stylist: Digitally & In-Person.- Curating public and personalized looks via "style boards" for clients and for the company app/website.- Hosting in-store appointments, Closet Audits, and Offsite Styling. - Working with production teams to create styling and salesperson videos in store for the app/website.

Greater Los Angeles Area

- Greeting guests and members, along with giving tours of co-working space to potential members.- Scheduling conference room bookings. - Co-working membership, private office, and event sales.- Mail Assortment - Distributing private office, virtual office, and coworker mail.- Creating and maintaining leads and sales tracking sheets.- Creating, processing, and setting up memberships and office contracts.- Coordinating events, marketing campaigns, and creating content for social media platforms.

Greater Los Angeles Area

-Coordinating production on floor ensuring that Associates/Muses are performing in their designated areas along with attending to every guest that enters the store.-Delegating tasks for Associates/Muses ensuring they are kept busy with projects throughout the day along with informing every guest that is new and current with the brand.-Coaching Associates/Muses on styling and clientele techniques. Ensuring they are building relationships with guests and following up on client books.-Processing in-store and online returns while keeping track of sales and breaks hourly throughout the day.-Responsible for opening/closing of store - Running reports and sales, Counting drawers at beginning and end of day, and completing end-of-day sign-offs that are sent out to headquarter positions via email.

San Diego, Ca

- Greeting and seating guests upon arrival with explaining menu and concept of bar/restaurant.- Managing dining floor and main bar, coordinating pre-shift meetings and directing staff.- Taking care of customer escalations and ensuring food and beverages are up to customer's standards.- Creating daily/weekly/monthly specials along with marketing collateral to advertise around bar/restaurant.- Responsible for setting up, running, and closing down events and private parties.- Responsible for opening/closing of store; Running reports and sales, Counting inventory along with safe and balancing drawers. Turning in end-of-night deposits.- Taking orders in a timely manner if needed, Entering orders in POS and MICROS computer program.- Attending to multiple tables’ needs and ensuring food is presentable and up to customer’s standards.- Mixing/creating drinks for guests. Collecting payments and cash handling register.

Studio City, Ca

· Assisted in daily pitch meetings, coordination and rundown for show.· Assisted in Reception and Front Desk when Receptionist unavailable.· Assisted in projects and press kits for producers and publicists.· Researched, updated, and assisted with online content.· Assisted in interview shoots and events.· Transcribing interviews through Access program. Transferring content into iNews program.· Retrieving information and interview videos through Access program and video library.

San Diego, California, United States

· Greeting, Checking-In/Checking-Out guests. Responsible for first and last impressions of the salon.· Coordinating and managing front desk and salon floor while attending to guests needs.· Upselling services, retail, and promotion packages during check-outs.· Answering multi-line phone systems. Booking reservations for guests/clients.· In charge of ordering and processing order transactions.· Creating and maintaining track sheets and logs for finances.· Marketing for salon, creating advertisements, creative merchandising, and updating social media sites suchas Facebook and Twitter.· Responsible for opening and closing of registers, appointment books, and salon.· Strong skills in the Salon Biz and Shortcuts booking system.

General Education

Activities and Societies: AB Samahan

General Education/Communications

Continuing expansion of general education and Communications major.