Heather Ayers Email & Phone Number

New York, United States

New York City Metropolitan Area

New York City Metropolitan Area

● Accurately build estimates for regional, domestic and international services for new and B2B clients. ● Coordinate projects clearly and concisely with operational departments and third party vendors. ● Manage costs and ensure projects are completed as budgeted, promptly communicating any increases due to scope change. ● Managed domestic and international shipments and assisted with back of house coordination for Independent Art Fair.

New York, New York, United States

● Acted as liaison between all brands and shipping partners, ensuring shipments were declared properly for customs and periodic shipping delays or losses in transit were thoroughly investigated and resolved to customers’ satisfaction.● Identified trends and potential process issues as they related to the overall experience of our brand partners and their customers, including tracking feedback and bugs from users of our dashboard.● Ensured the warehouse operations team followed all brands’ guidelines for packaging and order fulfillment.● Advocated for each brand’s individual needs while suggesting improvements in operational processes to ensure brand loyalty and continued referrals.

Greater New York City Area

● Collaborated with shipping partners, consignors, and collectors to manage all logistics of sale fulfillment.● Managed domestic and international shipments (FedEx/UPS/DHL) of all sales including customs clearance.● Prepared all shipping documents, such as packing slips, BOLs, commercial invoices, and artist declaration forms.● Maintained accurate inventory counts of products in storage, including all related shipping documentation.● Investigated and filed claims with relevant vendors for any damages or losses that occur in transit.● Developed vendor relationships and negotiated competitive pricing to support our growing client base.● Worked with accounting, auction, and technical teams to support business needs and improve client interactions.● Utilized CRM software to provide exceptional client service for all auctions and benefit sale partnerships.

Greater New York City Area

● Volunteer docent for temporary exhibitions at the Greenwood Cemetery Gatehouse.

Greater New York City Area

● Arranged cross-country and international freight shipments of full-scale interactive rides and amusements.● Experienced at documenting damaged freight and filing successful claims with shipping vendors.● Organized and supervised the installation of exhibitions, including scheduling around multiple departments’ needs and restrictions while overseeing all temporary installation and production personnel.● Directed process for packing and shipping objects and maintained accurate inventory of all art and supplies.● Provided assistance organizing special events in galleries, including scheduling and RSVP management.● Utilized Basecamp and Google Sheets for project management and inventory tracking.

Greater New York City Area

● Secured the museum's first customs bond and coordinated domestic and international shipments for seven exhibitions.● Prepared all shipping documents, such as packing slips, BOLs, proforma invoices, and artist declaration forms.● Maintained and developed the collections database and inventory storage system.● Organized all contracts for exhibitions and collection acquisitions, including rights and reproductions, loans, and donations.● Prepared detailed condition reports for all objects on display, and organized conservation treatments as needed. ● Ensured lenders standards were met during installation and throughout the run of an exhibition. ● Fielded inquiries from the public about the museum's collection and ongoing exhibitions.

Greater New York City Area

● Acted as accounts payable associate to assist Comptroller with bookkeeping and general accounting needs.● Assisted with online retail order fulfillment, including picking, packing and shipping via USPS/UPS/FedEx.● Ensured all invoices matched their attached purchase orders and processed expense reports for executives.● Booked appointments, coordinated travel arrangements, and provided general administrative support.● Utilized Zendesk to resolve guest complaints and inquiries alongside the Operations team.● Managed relationships with vendors and negotiated competitive pricing as needed. ● Reconciled daily cash deposits for all box office, bar, and retail registers when Cash Manager was out of office.● Assisted curatorial team with art handling, exhibition installation, and organizing shipments of acquisitions and loans.

Greater New York City Area

● Provided exceptional customer service face-to-face during special events and crucial times in the auction calendar.● Assisted with showing lots to clients who expressed interest in bidding and fielded questions for Specialists.● Ensured all client issues were resolved promptly and to the client's satisfaction.

Orlando, Florida Area

● Managed and scheduled a team of 15+ associates to ensure adequate coverage during operating hours.● Collected and analyzed customer support data to understand areas of strength and opportunities for growth.● Monitored phone calls for quality assurance and provided coaching as needed to ensure a high sales volume.● Resolved escalated guest issues by liaising with resort management and corporate representatives.

Orlando, Florida Area

● Customer Service Department Top Performer Periods 6-10.● Communicated with supervisors and resort team members to resolve guest complaints.● Fielded inquiries and requests for vacation reservations including processing credit card payments.● Sold vacation packages and upgrades to prospective timeshare owners.

● Assistant Stage Manager - Becky's New Car, March - April 2015 ● Assistant Stage Manager - Dreamgirls, February 2015

Winter Haven, Fl

● Organized mailing lists, art show entries, and membership payments.● Assisted with administrative duties and special events preparation.● Created event programs and signage.● Arranged art displays and lighting for exhibitions and outdoor shows.

Winter Haven, Florida

● Took orders and handled monetary transactions accurately. ● Assisted with food preparation and stocking the restaurant front area clean and well-stocked. ● Assisted with large catering deliveries and events.● Resolved customer complaints as needed.● Delivered orders on time, ensuring no items have been missed.

Tampa/St. Petersburg, Florida Area

● Maintained order and assisted with crowd control.● Worked alongside talent as a professional assistant● Adapted to different roles according to the daily needs of the convention.

Tampa/St. Petersburg, Florida Area

● Provided exceptional customer service both in-store and over the phone, including payment processing. ● Met and often exceeded company goals by selling warranties and technology accessories. ● Took inventory and maintained stock levels at the front end of the store.

Tampa/St. Petersburg, Florida Area

● Delivered superior customer service both in-person and over the phone during peak sales seasons.● Stocked shelves and book displays throughout the day while maintaining a clean and safe work environment.

Sarasota, Florida Area

● Mastered the Dewey Decimal classification system while shelving books, films, audio books, CDs, and cassettes, and directing library patrons to their desired locations.

Sarasota, Florida Area

● Project: Ink, Silk, and Gold: Islamic Art from the Museum of Fine Arts, Boston ● Compiled information on Islamic textiles and ceramics for museum docents while utilizing databases, academic journals, and the resources of the Art Library.

Lakeland, Florida, United States

● Assisted with the completion of administrative tasks and teaching after-school art classes to children.● Organized and documented all new artworks in the student collection. ● Helped to restore, mat, and frame student artwork for exhibitions.

Lakeland, Florida, United States

● Mentored and motivated at-risk children in public elementary schools to improve their reading and comprehension skills. ● Communicated with parents about their child’s improvement and offered additional tutoring as needed.

Graduate Study, Art History, Criticism And Conservation

Papers: Portrait Diptych of Dürer’s Parents: The Young Artist’s Study in Mortality Active Remembrance and the Materiality of Ivory.

Bachelor Of Arts (Ba), Art History, Criticism And Conservation, 3.5

Activities and Societies: Alpha Phi OmegaPapers: Artemisia Gentileschi's Judith with her Maidservant (1613-14): A Desexualized.

Semester Abroad, Art History, Criticism And Conservation

Classes: Michelangelo, Caravaggio, and Bernini Daily Life in Pompeii Beginning Italian Pairing Food and Wine

Associate Of Arts (Aa), Liberal Arts And Sciences/Liberal Studies