Heather Hilliard Email & Phone Number

Dallas-Fort Worth Metroplex

• Coordinated administrative operations within the healthcare facility, including scheduling, patient admissions, and medical record management.• Implemented electronic health record (EHR) systems to improve data accuracy and streamline patient information access.• Assisted in compliance with healthcare regulations and standards, supporting accreditation processes and quality assurance initiatives.• Facilitated communication between patients, healthcare providers, and administrative… Show more • Coordinated administrative operations within the healthcare facility, including scheduling, patient admissions, and medical record management.• Implemented electronic health record (EHR) systems to improve data accuracy and streamline patient information access.• Assisted in compliance with healthcare regulations and standards, supporting accreditation processes and quality assurance initiatives.• Facilitated communication between patients, healthcare providers, and administrative staff to ensure seamless service delivery. Show less

Waxahachie, Texas, United States

Developed and implemented innovative curriculum integrating STEM (Science, Technology, Engineering, and Mathematics) concepts into daily activities, fostering a stimulating learning environment for children ages 1-5Successfully maintained all operations primarily alone. Demonstrating resilience and effective time management skills while balancing the demands of entrepreneurship with job and family commitments.

Orchestrated efficient truck unloading and packing procedures, ensuring timely processing of incoming and outgoing shipments and maintaining seamless warehouse operations.Demonstrated versatility by proficiently filling in for absent employees, effectively running the line and overseeing various tasks such as order packing, shipping, and barcode generation.Mastered all aspects of warehouse operations, from order fulfillment to shipping logistics, utilizing software systems to analyze… Show more Orchestrated efficient truck unloading and packing procedures, ensuring timely processing of incoming and outgoing shipments and maintaining seamless warehouse operations.Demonstrated versatility by proficiently filling in for absent employees, effectively running the line and overseeing various tasks such as order packing, shipping, and barcode generation.Mastered all aspects of warehouse operations, from order fulfillment to shipping logistics, utilizing software systems to analyze inventory levels and store requirements, and strategically delegating truck assignments to specific unloading docks. Show less

Remote

Led a team of customer service representatives, implementing strategies to improve service quality and customer satisfaction.Analyzed customer feedback to drive enhancements in service delivery and operational practices.Developed and delivered training programs to ensure high performance and adherence to company standards.Skills: Team Leadership, Service Quality Improvement, Customer Feedback Analysis, Training and Development, CRM Systems

Remote

Reviewed and managed customer interactions and content submissions, ensuring compliance with company policies and community guidelines.Provided feedback and support to customers, maintaining a positive and welcoming environment in online interactions.Utilized CRM systems to track customer issues, content submissions, and resolution progress, ensuring all concerns were addressed in a timely manner.

Remote

Managed documentation and content related to dispatch operations, ensuring accuracy and compliance with regulatory standards.Reviewed and processed reports related to customer interactions and service requests, maintaining detailed records for review and compliance purposes.Provided administrative support, including data entry and content management, in a fast-paced environment.

Resolved customer complaints in a timely manner with an emphasis on maintaining positive relationships.Acknowledged outstanding staff performance to boost company morale ad productivity.Assigned tasks to associates to fit skill level and maximize team performance.Performed weekly inventory audits to ensure accuracy of stock levels, pricing and product placement.Monitored daily operations of various departments; developed action plans when necessary.

Trained and supervised new staff members while helping prepare new location for business.Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.Addressed customer complaints and resolved conflicts.Provided guidance and support to shift teams, ensuring all tasks were completed on time and efficiently.Oversaw daily operations while managing multiple projects simultaneously.

Managed all cash register functions including opening and closing registers and balancing drawers.Utilized problem solving skills to quickly resolve customer complaints or inquiries.Mentored and trained new employees on shift operations, policies, and procedures.Established effective processes for organizing merchandise for efficient restocking efforts.Implemented daily checklists to maintain store standards and quality assurance.

Master Of Science - Ms, Health Care Management With Concentration In Informatics, 4.0

Activities and Societies: National Society of Leadership and Success (NSLS)

Education record

Bachelor Of Science - Bs, Business, Management, Marketing, And Related Support Services, 3.8

Activities and Societies: Deans list, National Society of Leadership and Success (NSLS), Honors

Associate'S Degree

Activities and Societies: Honors