Heather Jacobson Email & Phone Number

Heather Jacobson is an experienced business leader in the legal space and leads strategic operations for Axiom Advice & Counsel ("AA&C"), an alternative business structure law firm. She has over 15 years of experience, with a MBA in finance and operations management and several certifications in AI, account management, project management, and change management.She focuses on enhancing efficiency and leveraging technology to deliver the best possible client experience, inclusive of: transformation initiatives, financial management, client lifecycle management, staffing and utilization, compliance, technology, sales operations, reporting, and large-scale client service delivery support.At AA&C, she leads strategic operations and business development. Drives enablement of superior client service delivery through: a ‘digital-first’ approach for the firm’s enablement, development of products and services in models that makes sense for the firm’s corporate clients, and alternative pricing and delivery models. Prior to joining AA&C, Heather led Deloitte’s Legal Spend Management solution, as well as Deloitte’s M&A Day 1 readiness services for corporate legal departments. She worked with some of the largest organizations in the world through the transformation that results from significant structural changes. Prior to that, she held multiple leadership roles at UnitedLex in transformation, operations, account management, and law firm spend management solutions.Heather has made a career of creating, building, and running services and solutions tin the legal industry across law department and law firms, having worked with over one-third of the Fortune 100. Heather is a servant leader that develops businesses and team members through trust and measuring what matters.

Listed skills include Process Improvement, Management Consulting, Management, Business Process Improvement, and 16 others.