Working for Learn Advocate Connect Neuroendocrine Tumor Society (LACNETS) creates and provides educational resources and support for those living with Neuroendocrine Cancer and their loved ones.

Currently volunteering for Los Angeles Carcinoid Neuroendocrine Tumor Society (LACNETS) on the NETCONNECT Team, as a mentor to Caregivers/Advocates supporting those impacted by this rare disease.

• Directly impacted health outcomes of 30-38 Minute Clinic patients per day by facilitating relevant appointments, wellness services, prescription medications and/or over-the-counter products offered at the HealthHUB. • Engaged, triaged and aligned the ever-changing COVID vaccination, testing and governing mandates with Pharmacists and Nurse Practitioners. Secured alternate county and private institutions/resources as needed.• Educated patients on preventative screenings, family planning, durable medical equipment, smoking cessation, personal emergency response system, CPAP devices, heart health, diabetes awareness and “healthy tech.” • Mitigated and deescalated customer issues and complaints. Anticipated and alleviated patient pricing concerns by identifying insurance coverage gaps and prescription cost barriers.• Exceeded customer service goals and earned positive patient feedback.• Partnered with Clinicians to promote health initiatives and immunization goals, both in-person and via outreach calls.

Completed Health Care Advocacy courses at UC Berkeley's Public Health Extension Program.

Volunteering as a "Peer 2 Peer" Mentor for Caregivers/Patient Advocates of Neuroendocrine Cancer.

EXTRAMEASURES, A BLACKHAWK NETWORK BUSINESSExtrameasures was acquired by Blackhawk Network in 2016.Blackhawk Network is a global “Branded Payment” company specializing in Prepaid, Reward and Gift Card solutions for corporate, consumer and employee sales incentives. • Supervised billion-dollar acquisition, retention and loyalty incentive programs for AT&T, Bridgestone, Discount Tire, Expedia and Sony via Visa® Prepaid, branded Reward and Gift Card products.• Optimized Client’s preferred partners and internal resource teams to implement customer loyalty promotions, with reward-based incentives, such as rebate and referral campaigns.• Travelled nationally to liaise with industry experts and key stakeholders to maximize business development, share pivotal concerns and strengthen strategic relationships.• Fostered relationship with Branding+Digital Agency and managed the creation of program materials for various mediums including data collection web forms, animated video and point-of-sale materials.• Brand ambassador for AT&T & Visa. Incorporated brand guidelines into cardholder materials, facilitated legal compliance and regulatory approvals in various marketing mediums, including several re-brandings.• Co-authored, edited and executed “Request for Proposals" with Executive Team.• Cultivated and leveraged partnerships with production and data processing partners, and issuing banks. • Executed world class customer service levels at call centers.• Enforced and continually integrated regulatory guidelines, compliance certifications, and functionality requirements in associated marketing materials.• Developed and implemented innovative program parameters, communicated in all marketing and sales components including direct mail, online, customer service protocols, IVR recordings and reporting analytics. • Restructured and standardized client and vendor contracts, renewals and dissolutions.

Global, fully integrated marketing communications company with a heritage of creativity and success since 1873.• Managed the development, creation and execution of marketing sales materials for the Visa® Signature Credit Card product in order to generate awareness, acquisition, usage and retention objectives for their issuing bank partners. • Implemented B2B market-ready sales materials and digital Toolkits, including: statement inserts, “Take-One” brochures, self-mailers, web elements, sample messaging, image libraries, print specs, Best Practices documents and surveys for banks issuing Visa Signature Cards.• Responsible for executing all budgeting, project estimates and stringent production schedules.• Coordinated with Visa’s co-op and sponsorship partners to secure exclusive Visa promotional loyalty offerings.

An Omni Resort with award winning spa, championship golf courses, corporate retreats and event destination. • Implemented strategic and tactical plans for various departments including Spa, Golf Courses, Retail Outlets and Restaurants. • Liaison between advertising and public relations agencies, graphic artists, and other vendors to produce ads and collateral such as: brochures, direct mail, point-of-purchase, email blasts, property signage, signature restaurant menus, corporate identity pieces for various target audiences and media. • Partnered with Saatchi & Saatchi, and MEA, to develop new Branding, logo, and brand guidelines for the 2003 and 2004 property renovation. • Developed and implemented online, on-property and in-room collateral, ensuring brand consistency, graphic standards and integration.