Heather Demalio Email & Phone Number

Global

Certified Salesforce AdministratorCertified Salesforce Administrator with the ability to gather and implement complex business requirements and solutions across various cross functional teams within organizations. Set up & customization of Salesforce Sales and Salesforce Service Cloud org and sandbox. Management of continuous functionality within an existing Salesforce Sales and Salesforce Service Cloud environment. Well versed in Process Builder and Workflows.Domain Operations ManagementRegistration, support and management for over 2000 domains of various extensions worldwide including DNS management, domain hosting and email administration. Information Systems Technology Global deployment, training and management of Voip/PBX phone system. Troubleshoot softphone & QoA issues. Proficiencies: • Salesforce • Rackspace • GoDaddy • Various Domain Registrars • VoIP Phone Systems • WordPress

Global

Managed and supported a global distributed workforce of Account Managers and Client Support Teams. • Planned, hired & trained to ensure adequate staffing to meet demands of the business. • Completed annual performance reviews to provide ongoing feedback and coaching. • Developed and maintained workflows to ensure all service objectives were met. • Developed and maintained business systems, processes, reporting and policies.

Global

On board new clients including setting expectations and proactively managing implementation timelines. Conducted content interviews with doctors and office staff to harvest information to craft engaging website content. Coordinated efforts with other departments to build and deliver new patient generating websites. • Effectively manage a portfolio of live sites by: • Proactively communicating with clients • Making website updates as requested • Making recommendations to maximize website performance. • Troubleshooting Issues.