Heather Dillard Email & Phone Number

Winston-Salem, North Carolina, United States

• Support General Counsel • Prepare Lease summaries for quick reference of team members to include lease dates, renewal options, maintenance responsibilities and TI-CAM inclusions• Provide support to team members including deceased account procedures • Work closely with Fraud Division, Federal and Local authorities to provide timely response to requests. • Review and edit contracts, amendments, MSA, SLA and SOW.

Winston-Salem, North Carolina, United States

Property Administrator (May 2021- present)• Manage renewals, negotiations and implementation of new Leases, and Lease renewals • Establish and cultivate good relationships with Owner, Owners Agents, and Property Managers• Prepare Lease summaries for quick reference of team members to include lease dates, renewal options, maintenance responsibilities and TI-CAM inclusions• Work closely with vendor management and accounting teams to ensure contracts, and payments are up to date including CAM reconciliations updates and renewals• Plan and execute space planning for return to work, out of budget, and in budget new hires and promotions. Prepare weekly updates for Senior Management Team on space planning initiatives to include ancillary spaces in VA, NC, and SC• Prepare workstations and offices for new hires, and promotions. Including IT install of equipment and nameplates created.

Richmond, Virginia, United States

• Manage 310K+ square feet of industrial commercial space and 25K+ square feet of office space• Lease nine residential properties totaling 84 units consisting of duplexes and multi-unit residential buildings • Establish a fee property management portfolio, which included four private investments in 2019 • Obtain proposals; negotiate and oversee new tenant renovation and current tenant upfits • Prepare budgets for properties, including four industrial properties with CAM reconciliations at year-end • Administer maintenance and contractor workflow on residential and commercial properties • Create an inventory system, capital improvement logs, and monthly reporting procedure for all properties • Complete reporting as needed for six residential owners in addition to four properties for Childress Klein Properties, including leasing, financial, account receivable, rent projections, etc. • Lease new construction multifamily property three months ahead of the scheduled delivery date • Receive, code, and prepare all payables to match budget and monitor costs in budget guidelines • Collaborate with residential residents and commercial tenants to cultivate positive relationships

Richmond, Virginia Area

• Spearheaded day-to-day operations, managed employee development, and assisted with marketing initiatives for a 292-unit distressed Section 42 community• Orchestrated the conversion of 292 townhouses (while they were occupied) from gas and to electric heat • Established aggressive goals and timelines to ensure the successful completion of tasks• Directed large capital projects with up to eight different contracted teams engaged• Controlled payables to utilize reserve and operational funding to help project the community's future needs• Rebranded and repositioned property obtained in a foreclosure• Prepared weekly/monthly reports for owners and investors and performed weekly conference calls to provide property updates • Developed the budget, monitored expenses, and enforced financial controls • Trained and mentored team members in learning LIHTC program and office protocol • Created standard reports that were implemented company-wide

United States

• Managed a distressed 112-unit Section 42 community and assisted with the management of other properties • Structured, built, and led a six-member team while organizing workflow ensuring operational efficiency• Audited all files and corrected past findings to ensure compliance with all section 42 requirements

• Provided guidance in streamlining operations, developing staff, and administering marketing programs for a 156-unit Section 42 community• Maintained a 100-unit site-based Section 8 while overseeing a major renovation of the property • Coordinated all aspects of the relocation process of a 284-unit property set for demolition handling all resident concerns and community meetings, move-outs, relocation tracking and disbursement of relocation payments• Completed additional projects and assisted other sites to become audit-ready • Covered Multi Sites during staff changes, training, and support