Heather Jones Email & Phone Number

Elmira, New York, United States

▪ Quality check medical chart notes transcribed by medical transcriptionists. Provide feedback, mentoring, and auditing of transcriptionist work. Create educational resources as needed for client-specific, medicolegal, and industry issues as they arise.▪ Edit voice recognition and transcribe voice files according to client specifics and industry guidelines for inpatient, acute care, surgical, clinic, and specialty medical clinics, spanning all medical report types, and correspondence. ▪ Provide client support to healthcare providers and support staff for individual report issues, and basic account-wide technical issues as needed. ▪ Assist with transcriptionist workflow as needed.▪ Experience: Surgical (Inpatient/Outpatient), Inpatient Hospital, Acute, Primary Med, Behavioral Health, Workers’ Comp, and Specialty Clinics (including but not limited to Orthopedics, Cardiology, Hematology-Oncology, Dermatology, Ophthalmology)

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Transcribe audio and video files of market research interviews. Primarily healthcare/pharmaceutical, but occasionally consumer products.

Transcribe and/or closed-captioned audio/video files uploaded by clients, including personal, professional, entertainment, sports, business, medical, legal, among other industries.

Binghamton, New York, United States

Delivered science, history and art educational programming to K-12 school groups, and larger community. Collaborated with Education Team on program/exhibit design, content, and execution. Staffed public outreach/in-house educational and entertainment programs. Provided guided tours of historic mansion for groups of up to 25 people.

Binghamton, New York, United States

(AS OUTCOMES & ALTEGRA HEALTH)Travel to local physician offices to perform chart reviews. Identify, retrieve, scan, and upload pertinent medical documentation from patient charts for insurer risk adjustment audits, based on client-specific parameters.

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Created, compiled and delivered complete, age-differentiated secular elementary and middle school curriculum for 2 children according to NY State guidelines and recordkeeping requirements. Children achieved consistent 90+ %ile standardized test results. Children re-entered public school in 6th and 8th grades in 2017, and have had continued success both academically and socially.

Medical Editor for 20+ clients, involving numerous specialties and varied healthcare settings, using WebChart, M*Modal, VoiceScribe, and EditScript. Quality check transcribed and VR documents, full edit and blanks only. Provide feedback as needed based on AHDI BOS 3rd Ed. and client specifics.

(AS SPi TECHNOLOGIES) Medical editor for multispecialty clinic, acute care, and inpatient hospital clients. Provided feedback and mentoring as needed for both new hire and established transcriptionists. Conducted quality audits on established MT direct-submit documents.

(AS SPHERIS OPERATIONS)Medical Editor for multispecialty clinic, acute care, and inpatient hospital clients. Mentor for transcriptionist groups and individual transcriptionists, as needed. Conducted account specifics training calls as needed.

Syracuse, New York

▪ Selected as interim manager for extended absence of QA manager (6+ months). Responsible, with co-manager, for both MT-side daily operations for 20+ MTs and client contact and support.▪ Assisted IT department in creating and testing templates on web-based platform.▪ Medical editor for multispecialty clinic, acute care, and inpatient hospital clients. Provided feedback and mentoring as needed for both new hire and established transcriptionists. Conducted quality audits on established MT direct-submit documents.

Syracuse, New York Area

▪ Supported Anesthesiology Department Business Manager, select faculty, and Critical Care Division: Scheduling, call rotation, correspondence, research, lectures, administration and fellow/resident/medical student programs.▪ Supported Graduate Medical Education Director: Administration, correspondence, student support, finance, events.▪ Managed front office of large Pain Management Clinic, including scheduling, insurance submissions and claim disputes, transcription, and office correspondence.

Johnson City, New York

Managed front office of large dental office and 3 front office employees, including scheduling, insurance submissions and claim disputes, A/P, A/R, payroll, transcription, and office correspondence.

Vestal, Ny

(AS KINKO'S)▪ Ran copy/print/bind orders, rang out customers, assisted self-serve copy area.▪ Promoted to commercial account manager - maintained/recruited corporate clients for large volume print services.▪ Oversaw business and personal stationery department. Coordinated with graphics department and outside vendors.

Ba, History, Anthropology

2 Trimesters Graduate Level Biologic Sciences