Heather Durbin Email & Phone Number

Responsible for the direct oversight, supervision and management of namebueno’s personnel recruiting strategy; including for our in field sales team (known as Marketing Consultants), our Account Managers, and any other staffing needs that may occur as we grow. Work with each of the namebuenodepartment heads to assist them with their new hire needs, coordinated through our Director ofHuman Resources. ● Design overall recruiting strategy and after approval, execute its implementation● Assist in developing and/or updating job descriptions and specifications● Prepare recruitment material and post jobs to appropriate job boards and other sourcesfor those seeking new employment● Screen resumes and/or applications to identify appropriate candidates● Conduct interviews using our selected methods/tools to filter candidates and to assesstheir qualifications to thrive in the namebueno position for which they are applying● Represent namebueno in a manner of excellence as the initial point of contact inbuilding positive relationships with candidates● Coordinate initial meetings between candidates and their prospective department headwho will make the final decision on whether to direct HR Department to issue an offer ofemployment letter● Follow up with those candidates who reach a department head interview, but are notselected with written correspondence to thank them for their time and interest in ourcompany● Provide weekly documented recruiting reports to the Executive Team

Nationwide

This position consists of administrative back up to our referrals coordinator for assigning cases to our case managers, maintaining case manager credentials, recruiting new potential case managers and other administrative tasks for this growing national company.

Orange Park, Fl

• Verify patients insurance via gateway or eMD's.• Collect co-pays and balances from patients.• Check in patients, schedule appointments, cancel appointments.• Schedule physical and manual therapy appointments for accident patients.• Balance all monies at mid-day and at close of business.• Answer phones, check voicemails.

Jacksonville, Florida Area

Administrative assistant to field case managers in the workers' compensation arena. • Enter new Workers’ Compensation referrals into BillQuick and set up folders on the server.• Send letters to the adjuster on file and injured worker advising them of the case manager assigned.• Schedule appointments for the injured worker and notify the injured worker.• Work with the adjuster on file to keep them up to date on the status of the file.• Communicate with attorneys if the injured worker is legally represented via email, phone, or fax.• Schedule therapy, surgery, order any DME supplies.• Obtain all office notes for the nurse case manager and adjuster.• Assist nurse case manager on completing updates and reports by obtaining any information necessary. • Confirm appointments with the doctor’s office and injured worker.• Request all prior medical records for the nurse to review.• Maintain multiple nurse case manager’s schedules and caseloads.

Jacksonville, Florida Area

Administrative Secretary to the Program Administrator and Program Operations Administrator. Responsible for credentialing new providers, re-credentialing existing providers. Providing backup to the switchboard operators, tracking calls, creating reports. Assists in enrollments and disenrollments and sending out beneficiary notification letters. Maintains provider filing system. Assists in updating system with current provider information and keeping the specialist directory current and up to date. Area 4 Webmaster, Area 4 Phone System Contact. Create and maintain multiple spreadsheets, reports, and documents. Schedule meetings and prepare minutes from the meeting. Enters all claims into the Claims Tracking System.

SES in Human Resources · Provide support to Human Resources Department as well as all of Duval County Health Deptartment · Do Employment Verifications, FMLA · Coordinator for Random Moment Sampling. · Schedule and Conduct Exit Interviews · Order supplies through My Florida Marketplace for the HR and Training Departments · Answer phones, fax, filing, creating and approving PAR's, creating and maintaining personnel files. e E-verify new 'employees, create badges, help with Basic Supervisor Training and orientation. · Distribute mail, compose letters, send mail certified. · Maintain a high level of confidentiality · Some knowledge of credentialing-Workers' Compensation Coordinator

· Prepare incorporation paperwork · Reconcile the bank account daily · A/P and A/R and Journal Entries · Provide reporting such as P&L, Balance Sheet, Budget, Vendors, etc. · Come up with a breakeven for the business so they can be most profitable · Establish a payroll company and run payroll. · Provide necessary information for a CPA to file the year end taxes · Print 1099's for all vendors. · Establish a company to conduct background checks · Train administrator · Recruiting · Maintain a high level of confidentiality

Orange Park, Fl

During this time I helped multiple sales firms with their recruiting, hiring, firing, training and managing of their finances.

Jacksonville, Florida Area

In charge of all recruiting in our office. Training and managing other administrators, answering phones, scheduling interviews, faxing, copying, ordering supplies, conducting background checks, running multiple reports and submitting reports in a timely manner. *Successfully complete all jobs by time requested ·Conduct interviews, new hire orientation, ensure that all Human Resource documentation was filled out properly. *Perform payroll, hiring and firing when needed. Also made travel arrangements for the President of the company.

Administrative Assistant to the Director of Admissions as well as the President of the University. *In charge of running multiple reports, ordering supplies, training and hiring receptionist. *Enter all new students into the computer system and make sure they are enrolled properly. · Work closely with Financial Aid and the Registrars Office to make sure that the new class start runs

Education record

Diploma, General Classes