Collaborates with the Educational Programs team to support and execute the adult learning programs. Develops training curriculums and plans, maintains records, coordinates systems and logistics, prepares written and print communications, and provides support for on-demand and online training courses. Offers customer service support for students and members, and builds partnerships with utility experts and instructors. Reviews, updates, and enhances training materials to ensure effectiveness of training. Advocates for an excellent learning experience for the students. Develops and administers surveys and other assessment methodologies to evaluate learning effectiveness. Facilitate the documentation, distribution, and retention of course materials, evaluations, and certificates. Collaborates with Corporate Records to develop and maintain record retention processes per established requirements. Serves as the Educational Programs liaison with existing member working groups. Leads the development of supplemental materials such as Best Practices, FAQs, and added training materials to support the Educational Programs, Safety Training team and Subject Matter Experts.

Responsible for coordinating and planning all aspects of event planning, meetings, catering, and travel arrangements for corporate executives and staff. Tracks and generates expense reports (Deltek). Corresponds with vendors and customers and accommodates staff requests. Researches costs and recommends the most efficient options. Updates Intranet website posts using WordPress and tracks online census statistics using various survey tools (including Qualtrics). Creates PowerPoint presentations, tracks data using Excel and Pivot tables, and edits CEO’s slide presentations. Maintains positive office relations and communications and is a demonstrated ambassador for the company.

Assisted in actions promoting the sustainability and preservation of natural lands, waters, and wildlife reserves. Initiated new hire procedures, resolved IT/computer tech issues, and maintained office inventory and supplies. Proficient in using DocuSign and electronic signatures for contracts. Updated policies and procedures, maintained records and retention, created meeting agendas and minutes, responded to customer service requests, maintained detailed and confidential filing systems, and supervised a small administrative team. Kept detailed calendaring for 3 calendars. Certified wildfire investigator trainee, trained in wildfire investigations and interviewing techniques.

Managed the administration of all transit programs, including parking, bus passes, carpooling, car rentals, and rideshare programs. Directed and implemented parking enforcement. Purchased, installed, and implemented a new online parking system for over 7,000 people. Managed day-to-day office operations, including staffing, office orders, computer maintenance, customer relations, and staff/student correspondence. Assisted in investigations, background checks, and camera tracking for security issues. Catered and decorated all office events. Completed credit card reconciliations, budgeting, journal vouchers, and reimbursements. Regularly researched and saved the company money on office costs. Oversaw campus emergency procedures and safety initiatives. Supervised and maintained emergency supplies and inventory for the office and campus. Anticipated emergency scenarios and ordered supplies and materials and created instructions for emergency procedures.

Worked closely with the President and Vice President of the company. Kept standard accounting and bookkeeping for 3 separate offices, including all accounts payable/receivable, taxes, daily banking, reconciliations, and payroll (Paychex, Square, PayPal). Organized and planned corporate events and meetings. Assisted the executives in closing deals, travel arrangements, customs and duty procedures. Created and maintained organized filing systems.

Provided administrative support to the CEO of an internet media firm. Coordinated schedules, planned/organized corporate events, bookkeeping, created deal proposals, managed bank deposits & financial transactions, provided customer service, made travel arrangements, managed company hiring, ordered office supplies/equipment, and wrote and edited articles/reviews for the website. Major accomplishments included creating the first administrative manual and creating annual and monthly billing cycles.

Multi-tasking included project management, event planning/organizing, scheduling meetings, fundraising, writing reports/minutes, coordinating travel arrangements and schedules, and administrative duties. After an office flood, rebuilt all online and in-office files from scratch and created new backup files.

Event Planning and organizing included creating and leading all activities on board, dance classes, ship tours, fitness activities, and social events for passengers. Hosted/ Emceed events, game shows, karaoke, theme parties, pool games, and private functions. Responsible for the promotion, growth, and day-to-day management of the Shipshape department, resulting in a more organized program and better financial management of its funds and product.