Heather Levy Email & Phone Number

Seattle, Wa, Us

The Solid Waste Advisory Committee’s (SWAC) work includes:- Addressing policy issues in waste management: recycling, food/yard waste collection contracts, transfer stations, and waste prevention- Advising Seattle Public Utilities of its findings and recommendations- Communicating with other governmental agencies about solid waste issues

Seattle, Wa, Us

The mission of Washington Green Schools is to challenge students and schools to create sustainable communities through educational experiences that transform school environments.

CoolMom unites moms and families to make informed lifestyle choices, protect our climate and advocate for a healthy planet."Hot planet seeks CoolMoms."

Seattle, Wa, Us

My work at Point B focused on helping my clients execute on their most strategic initiatives, including: planning and leading complex projects, leading organizations through transformational change, designing and operationalizing portfolio and program management functions, and optimizing business processes through detail-oriented business analysis. Through these experiences I acquired expertise in stakeholder engagement and communications, cross-functional group facilitation, and team building, mentoring and coaching.See "Projects" section for more details.

New York, Ny, Us

Built, operationalized and managed team of 11 people who managed the project pipeline, facilitated project discovery and effort estimation, and created functional specifications for adopted projects. The processes and tools these teams developed under my leadership were recognized as best practices in the organization.Managed the discovery phase of $11M Enterprise Contact Center Siebel Desktop Project, including sponsorship, vendor, risk, requirements and cost for business case.Created Business Interaction Model that formalized team operating procedures, resulting in a more positive, collaborative working relationship with internal customers and partners.Surveyed the enterprise contact center landscape to enable 10+ organizations to better understand their business models in relation to one another.

Abbott Park, Illinois, Us

Managed cross-functional team of 50 clients and 10 external consultants throughout 17-month business harmonization effort, following Abbott’s acquisition of Knoll.Drove global harmonization and optimization of 15 Clinical Data Management business processes, standard operating procedures and just-in-time training approach.Set and achieved strategic Change Management and Implementation objectives for deploying Oracle Clinical and new harmonized processes to 200 people globally.Managed inter-departmental task force of 10 people responsible for designing and deploying a Rewards and Recognition program for 200 IT professionals worldwide.

Us

Managed team of 30 people responsible for processing more than $20M in charitable contributions, increasing throughput by 300% in first three weeks.Managed customer-vendor relationship, resolving 75% of priority issues in 4 weeks.

Santa Clara, Ca, Us

Successfully implemented Kana CRM solutions and business process improvements for over 30 customers, achieving 95% post-implementation customer referenceability.Ensured ongoing customer satisfaction and success for a portfolio of 40 customers, including Washington Mutual, World Savings and Bank of America.Generated more than $2M in new software and consulting revenue by designing and delivering solution-based sales presentations and statements of work.

Dublin 2, Ie

Developed guiding principles and blueprints for technical architectures to support the information flow around health and medical encounters at Blue Cross Blue Shield.Designed, developed and tested architecture used to reduce lifecycle of four projects.Administered Oracle databases for 200 team members across five business units.

Bba, Management Information Systems

Education record