Heather E. Mueller Email & Phone Number

Saint Paul, Mn, Us

Executive director for Medicare business in state of Texas responsible for growth, product planning, member experience and retention, network strategy, and provider engagement. Accountable for five contract health plans across MN, ND and OK.

Strategy lead for the East Region that serves over 3M members with a core focus on CAHPS/HOS survey measures + initiatives, Net Promoter Score (NPS), and Member Retention. Responsible for identifying and executing new, innovative ideas to drive member satisfaction and improve contract/plan scores on CAHPS/HOS measures.

Strategy and operational lead for 1.2M members in Central Region. Responsible for developing strategic programs and initiatives to drive Stars quality performance. Key focus on HEDIS and Part D Star measures inclusive of clinical, operational and affordability needs, and centered on delivering a positive and hassle-free consumer experience.

Strategy lead focused on defining and developing effective ways to engage critical subset of Medicare population: individuals who enrolled pre-65 due to disability. Responsibilities included population identification, strategy and initiative segmentation, and new initiatives to better suite unique needs of sub-population.

Greater Minneapolis-St. Paul Area

Execution lead for National Part D team focused on optimizing Part D Stars performance through national programs and vendor management.

Greater Minneapolis-St. Paul Area

• Led major visual merchandising innovation within Home Division through sales, space, and customer insight analysis, store layout reinvention, and fixture development that drove +6% sales comp on $12B business.• Developed a new merchandising strategy focused on visual impact areas featuring Home Décor product in compelling presentations and impactful category placement to increase product awareness, enhance customer experience, and drive sales.• Captained cross-functional team of over 25 to meet project deliverables; led weekly meetings to coordinate efforts, assign roles and responsibilities, and remove roadblocks to keep project on task.• Created new processes, tools, and resources to streamline and sustain workload for core teams and ensure effective rollout of innovation into over 250 stores in less than one year.• Gained leadership and stakeholder alignment on project scope by creating decision criteria, incorporating division priorities, analyzing sales productivity performance, and forming comprehensive timing and action.• Conducted field (store) visits to ensure accurate execution, clarify merchandising guidelines, and identify areas for improvement; gathered field feedback to enhance communication and visual merchandising direction.• Collaborated with Guest Insights and Market Insights teams to define measurable goals of innovation to determine success; helped define roles and responsibilities for dedicated innovation presentation team to support needs of project. • Hired, trained, and directly managed team of four focused on project execution.

Greater Minneapolis-St. Paul Area

• Key division thought partner and leader for the Decorative Home Buyer and Inventory Planner teams; actively participated in the cross-functional team to ensure key division strategies implemented.• Created innovative and impactful presentations for Decorative Home businesses across 35 categories and 1700+ store plan layouts by analyzing sales, category productivity, and customer insights data to deliver relevant assortment flow and improve category shop-ability.• Developed space reallocation across all Home categories through analysis of sales, margin, and category productivity to increase yearly Home sales by $134M; recipient of VP “Driving Sales” Award.• Led and implemented category expansion for Kids Dinnerware as part of enterprise growth priority; expansion drove $14.6M in 5 months and +2% sales growth for total Dinnerware department.• Drove $2.9M in corporate expensive savings in store payroll by strategically analyzing and reducing transitions and product changes in store.• Supported over 30 new stores and remodel openings through execution of store-specific plans, store ties, and planograms including new unique formats with City Target and Target Express. • Directly managed four team members and developed them into presentation consultants who think critically to identify issues, generate creative solutions, and receive stakeholder buy-in to gain alignment on recommendations; effectivley managed through internal promotion process.• Led new employee onboarding program and acted as liaison between mentors, new employees, training team and division leadership. Developed and provided mentors on-boarding processes and resources, coached on mentoring skills, and ensured any concerns proactively addressed to ensure successful onboarding.

Greater Minneapolis-St. Paul Area

• Managed merchandise presentation for $500M Health & Beauty salesplan business across 1700+ stores to support Division initiatives. Collaborated with Divisional, Directors, Merchants, In-store Marketing, and Fixture Design to execute merchandise display and endcap locations.• Drove effective execution of major Beauty reinvention in 230 stores to increase guest traffic and elevate in-store shopping experience. • Implemented new Healthcare Division strategy that enhanced guest experience and drove +5% sales comp on salesplan endcaps.• Analyzed sku productivity, purchase overlap and affinity reporting, and basket/traffic data to develop segmented assortment for Beauty premium skincare line to drive estimated $435K annual sales. • Implemented new priotiziation process for salesplan endcap allocation based on sku productivity, consumer shopping behaviors, and segmentation priorities to drive sales and traffic.• Managed external vendor and category manager relationships for national brand categories.• Developed innovation process for Target India to own core planogram execution, leading to over 100+ hours/year in HQ savings.• Mentored 2 new employees and recipient of Division “Outstanding Mentor” Award.

Greater Minneapolis-St. Paul Area

• Researched statutes, court decisions and legislative history and synthesized with critical analysis the legal arguments to prepare judge for court hearings and trials.• Drafted judicial orders and opinions on various civil and criminal issues of law.• Faciliated communication between judge and attorneys, pro se litigants, witnesses, and juries.• Executed courtroom duties including calling calendars, administering oaths, and maintaining evidence.• Managed case processing within State case management system, including judicial calendaring, attorney filing entries and updates, and judicial decision entries for over 400+ cases.

Greater Minneapolis-St. Paul Area

• Performed weekly juvenile court calendar duties including presenting new cases, settlement agreements, and motion arguments to the court. • Negotiated plea agreements with defense attorneys and pro se defendants.• Led juvenile driving under influence trial: prepared and organized witnesses and evidence, performed witness examinations and cross-examinations, presented opening and closing arguments.• Researched and drafted motions, briefs, and memoranda on complex criminal law issues.• Assisted prosecuting attorneys in preparing for hearings or trial by critically analyzing facts within applicable law and drafting persuasive arguments to present in court or written motions.

Doctor Of Law (J.D.), Law, Magna Cum Laude

Activities and Societies: Family Law Clinic, Community Justice Project

Bachelor Of Arts (B.A.), Psychology, 4.0

Activities and Societies: Alpha Chi Omega, Toastmasters, Student Leader within Memorial Student Union