Heather Eusebio Email & Phone Number

Greater Seattle Area

Drives the retail three-year strategy plan, annual business planning, and monthly initiative reviews by converting strategy into outcomes. Consults enterprise leadership with a focus on 4-wall and ecommerce retail transformation,

Greater Seattle Area

Hired into managed-display billing defect reduction program based on process and performance improvements expertise.  Launched customer facing self-service billing entry tool for advertiser to manage billing details for Invoicing; served as product manager to reduce credit and rebill billing errors. Delivered Creative Asset Manager (CAM) roadmap by 2023: balanced operational excellence service while meeting tight timelines and resources for roadmap priorities.  Promoted into product team to manage work-flow solution launch to support business. Act as product manager for workflow solution; built and run communications and GTM plans to launch 2023 year end. Reduced credit and rebill annual cost savings; created new programs and control points which prevented errors from happening at source.

Portland, Oregon Area

Lead supply chain support for company’s global order book via scalability, capacity planning, process improvements, change management, efficiency planning, time-to-market, Scrum / Agile methodologies, KPIs, innovation mapping, roadmaps, and professional development.

Strasbourg Area, France

Change leader and builder of powerful organizational partnerships through active management, common sense, guidance and results with broad financial acumen; seasoned professional with experience directing and inspiring people and managing processes. Tasked to bring fresh, innovative, long-term vision for business process and data flows, including new functions and technologies within current and emerging markets; currently working on a Europe Direct market in a virtual capacity. Directs the order fulfillment implementation of global business process model including ERP to reporting platforms in new regions and formalized continuous improvement for existing regions.

Full accountability for building the infrastructure to support the largest customer, Columbia Retail (including Brick and Mortar and Ecommerce). Oversaw the restructuring of the Internal Order Management Operations including marketing and wholesale returns processes. • Managed business transformation including an SAP implementation team for Retail, including management of testing, advising on data cleansing, conversation and cutover tasks, and training and communications. • Defined the Retail Business Process flow for seasonal buys from initial receipt planning, ongoing buy plans, monthly style/color flow orders, in-season consumption, store receipts and post-season support.• Wrote standard operating procedures to support Retail and Wholesale processing; directed order flow management team, including order deadlines and daily order processing.• Developed measurable KPIs for department interactions with partners.• Advised on sales and operations planning to support the Retail business including order management reviews, overseas VAS, DC planning, and SRI plans.

Instrumental in creating the Retail Supply Chain Department to support Retail’s goals, advance supply chain collaboration and strategy, and exceed required business results. Managed and evaluated projects to warrant product flow from DC to stores in the U.S. and Canada.• Directed freight for Retail Division in U.S. and Canada including practices, pool point, billing, reporting and transition shipments, resulting in the reduction of freight costs by 1% of sales over prior year.• SAP Integration Manager for the Retail Division to Wholesale, on the Go-to-Market and Order-to-Cash teams; conducted successful implementation of SAP release in Canada.• Built and oversaw the Transition Program for product shipped from Branded (Inline) Stores to Outlets in addition to the retail returns program to control elite styles in the marketplace. • Directed Wholesale best practices including order management support, ship windows, order size, and order methods.• Assembled and supervised inventory bucket program (mixed sku case) in U.S. and Canada.

Bachelor Of Arts (Ba), Human Studies

Education record