Heather Ferguson Email & Phone Number

Hello! My name is Heather Ferguson. I have been working at the Goodwill Career Center, first as an intern then hired on full-time. I am proud that I get to fulfill my dream of helping others to be successful and it is always a feeling of satisfaction when I can help someone that is where I used to be. I am currently enrolled in Supply Chain Management at DDCC, I currently hold an Associate's degree in General Studies, Business Administration, and Applied Science in addition to a certificate in both CPR and Medical Office Administration. Resume is available, but I have learned the following skills as a result of my years in various roles:Customer Service:• 10+ years in providing generous, courteous, and patient services• Delivered efficient interpersonal and conflict-resolution skills • Utilized proper phone etiquette • Conveyed a positive and pleasant demeanor• Maintained a clean work environmentManagement:• 4+ years in providing orderly, firm, and team-focused leadership role• Directed and coached team members in correct work methods• Achieved goals set by upper management• Organized paperwork and team members • Completed tasks above expectationsAdministrative:• 3+ years in effective, prepared, and detail-orientated skills• Completed paperwork correctly and on time• Performed cash management to accuracy• Set appointments• Made copies, transmitted faxes, and sent proper e-mails• Experienced in Microsoft Word and PowerPoint with a basic knowledge of Microsoft Excel