Casey Wilson Email & Phone Number

Mount Airy, Nc, Us

Mount Airy, Nc

▪ Headed a nine-person team tasked to document 1271 customers into the NCWorks database during the Workplace Restart initiative developed by Piedmont Triad Regional Council, which distributed over 26,000 masks to community workers in response to COVID-19.▪ Audited and verified uploaded NCWorks documentation for the purposes of billing accuracy in the Finish Line Grant and Adult Workforce Innovation and Opportunity Act programs.▪ Supported workplace safety efforts during COVID-19 by assisting in sterilization and additional cleaning.▪ Coordinated with NCWorks Center staff and outside providers to translate office forms into Spanish.▪ Assisted customers by assessing their needs and directing them to the appropriate department or person.▪ Answered, screened, and forwarded incoming telephone calls.▪ Checked in vendors, visitors, and business representatives.▪ Provided assistance to business representatives holding job fairs and hiring events.▪ Performed various administrative duties including copying, faxing, and document creation.▪ Maintained and updated required forms as needed.

Mount Airy, Nc

▪ Assisted customers by assessing their needs and directing them to the appropriate department or person.▪ Answered, screened, and forwarded incoming telephone calls.▪ Represented NCWorks at a Career Fair at the LJVM Coliseum in Winston-Salem, NC.▪ Checked in vendors, visitors, and business representatives.▪ Provided assistance to business representatives holding job fairs and hiring events.▪ Performed various administrative duties including copying, faxing, and document creation.▪ Maintained and updated required forms as needed.

Winston Salem, North Carolina

▪ Created a mock job application with supplemental articles and videos in Google Forms for client coaching▪ Modified, verified, and expanded local resource guide for Center staff and clients▪ Provided assistance to clientele with résumé creation, cover letter writing, and job applications

Winston Salem, North Carolina

▪ Collaborated with Student Success Center staff, student employees, and faculty to guide 1500+ new and returning students through Student Orientation and Registration (SOAR)▪ Arranged academic schedules in cooperation with students while adhering to program of study▪ Maintained student confidentiality in paperwork and phone calls by adhering to FERPA regulations▪ Created and presented a PowerPoint slideshow explaining services and resources of Forsyth Tech that was presented to Student Success Center staff

Greensboro/Winston-Salem, North Carolina Area

▪ Consulted with thousands of customers to uncover pain points to create and produce marketing and training materials, promotional products, and specialized printing jobs for personal and business use▪ Trained over 30 new and transferring employees in aspects of positive customer service and customer conflict as well as print services equipment and software such as Xerox copy machines, fax machines, scanners, multi-line telephones, Word, Publisher, Excel, PowerPoint, Photoshop, and Outlook▪ Balanced cash drawers and checks and organized daily financial paperwork per company policies

Bachelor'S Degree, Human Services, General, 3.97

Activities and Societies: Alpha Chi National College Honor Society

Associate'S Degree, Human Services, General, 3.936

Activities and Societies: Phi Theta Kappa Honor SocietyHuman Services Certificate - Substance Abuse Human Services Certificate.

Associate Of Arts - Aa

Associate Of Arts And Sciences - Aas, Human Services, General