Heather Freckelton Email & Phone Number

Canberra, Australian Capital Territory, Australia

As a merchandiser for BIG, I represent brands like L’Oréal, Kenvue, and Bayer across Canberra, ensuring their products are displayed to maximize visibility and sales. I collaborate with store teams in locations such as Chemist Warehouse, Priceline, Coles, and Woolworths, implementing planograms and executing promotional updates. I also use the BIG X app to track tasks and compliance, supporting accurate reporting and brand standards.

Canberra, Australian Capital Territory, Australia

Manage market stalls, boosting customer loyalty through strategic visual merchandising.Coordinate local market events, enhancing artist collaboration and customer engagement.Lead customer-focused initiatives, increasing repeat business and market presence.Fostered partnerships with local artisans, diversifying product offerings and enhancing communityconnectivity.

Canberra, Australian Capital Territory, Australia

Developed and maintained consistent store operations and encouraged customer feedback to identify areas of potential improvement; Successfully raised customer satisfaction index by 18%.• Enhanced volunteer training, established quality standards and conducted benchmark analysis to measure organizational performance and improved volunteer hours by 30%.• Led communication and conflict resolution initiatives to ensure positive team environment and achieved 25% decrease in employee turnover.• Improved store donation receiving procedures to enhance productivity and WHS complaints resulting in a 20% decrease in unusable donations with a 30% increase in sellable donations.* participated in dealing with difficult situations and deescalation training

Canberra, Australian Capital Territory, Australia

Organized and maintained store merchandises, including replenishing stock levels and rearranging the displays, resulting in a 10% increase in sales. • Weekend team leader, responsible for delegating tasks to junior employees and volunteers, ensuring targets were achieved efficiently and safely.• Executed all opening/closing procedures and managed store's checkout transactions and transactions.• Trained and supervised employees on safety practices and provided product knowledge for customers.

Canberra, Australia

As Multi-site Manager of PVH Canberra, running two stores with minimal support requires a large amount of written and verbal communication with both teams. I also took part in the PVH Managers Essentials Program, which required the completion of a workplace improvement plan., My plan consisted of a large range of research, documentation and surveys to assess the sustainability of our current workplace signage, the end goal provided a report that was awarded the CEO Innovator of the Year and has been put forward for implementation company wide. As the Multi-site Manager of two stores, I am required to have a high level of organizational skills that include prioritising tasks, team training, stock management, Christmas preparation and management, team career development plans while maintaining strong and effective customer service skills. Due to being known for my organisational skills I was also one of the lead team to set up our two outlet store Tommy Hilfiger and Calvin Klein, this included recruiting over 30 team members including management, organising stock preparation and store set up, while training the new managers to provide the support they will need to give to large volume team. This was done while maintaining my current store expectations.During this time, I implemented a formal group interview process that was recognised by our HR division and implemented company wide to assist with large volume recruiting.

Canberra, Australia

Canberra, Australia

Flagship store manager* Trained and coached other managers in the region, including new starters, on company standards, visual merchandising, team training and motivation techniques along with training in effective rostering, while still maintaining continuous communication with other managers in the region as the first point of contact.* Training Team in the company standards, including peer training, upholding visual merchandising standards and store KPI's and service standards.* Leading by example with customer service and personal KPI results while coaching team every shift on ways to use our company's promoted selling techniques

Stepped back into Senior store management in the ACT team withextended responsiblities, including Manager training and store caretakingTrained and coached other managers in the region, including newstarters, on company standards, visual merchandising, team trainingand motivation techniquesTraining Team in the company standards, including peer training,upholding visual merchandising standards and store KPI's and servicestandardsCare taking other store withing in the region during managementchanges and holiday times while maintaining home store standards,this involved clear communication with team from both stores alongwith the regional managerMaintained continuous improvement in home store, achieving anaverage of 14.4% over last years sales and increasing our customerbase by 3%Won a number of KPI and turnover based staff competitions, as well asconsistently placing in the top percentileLeading by example with customer service and personal KPI resultswhile coaching team every shift on ways to use our company'spromoted selling techniques

Canberra, Australia

Sales and Marketing: : Leading a team of 8 staff including part time and full time, to achieve predetermined sales targets, responsible for full store merchandising according to company standards and promotions, skilled in communication and identifying buyer’s motivation to overcome objections and facilitate up selling, dealing with issues quickly and courteously and ensuring expectations are achieved with through regular monitoring. Business Administration and Management: Responsible for all operational aspects of the business including reporting, stock inventory and control of a large turn over product, training and development for casual and full time positions and workplace health and safety. Visual Merchandising: Responsible for the consistency of all aspects of store presentation according to standards in the company including training team in the correct standards, refilling fast selling items and merchandising in new styles weekly. setting up displays in store windows and other areas, arranging ticketing and singe in store in accordance to company standards. loss prevention and stock control. Achievements- Started in a small “B grade” store, during which team and store results rose quickly, store presentation was restored to company standards and overall success of the store rose, following this success was promoted into the Canberra center “flagship A grade store” where similar results are being seen. During this time I have also performed higher duties as acting regional manager while management was on leave, this involved communicating with 7 other stores on goals and achievements, giving set tasks and following up on results for further improvement for each day.

Sales and Marketing: Leading a team of 80 staff including Casuals and Full time and part time staff, to achieve predetermined sales targets, dealing with issues quickly and courteously and ensuring expectations are achieved with through regular monitoring.Business Administration and Management: Responsible for all operational aspects of the Front end Department including rostering, weekly reporting, stock inventory and control of impulse buys and tobacco products, recruitment and retention, training and development for casual and full time and part time positions, including register staff and creating a team of supervisors to support store management and department management to create a more efficiently run department. Workplace health and safety representative. This role involved a large amount of organization and communication to maintain a productive team daily.

Customer service(in person and over the phone contact with customers, insurance companies and suppliers) filing, handling cash and credit cards: computer work including data entry, invoicing and other account handling procedures

Business, Management

Diploma of Business

Business

Certificate IV Business Certificate IV Marketing Certificate IV Front-line Management