Drove process improvements and operationalized business practices to enhance efficiency and consistency as part of the CT Delivery leadership team. Collaborated across business units (CEC, CT, Essex) to execute CT initiatives. Partnered with CT Leadership Development, Sales and Customer Success on project planning to ensure customer engagements were effective and operationally feasible. Leveraged data to identify performance trends and future focus areas. • Managed a team of twenty-three (23) delivery consultants in support of the Ayers acquisition while acting as KP’s primary admin for closure of CPI’s Momentum portal. Ensured accurate client notes, time reporting and billing.• Led two (2) administrators to support daily operations. Created on-going career training opportunities for both.• Researched twelve (12) industry KPIs to share the “Client Experience” story, developed a data acquisition strategy optimizing the use of existing data to increase CT Delivery Sales volume.• Identified 90 hours of unnecessary manual entry to be eliminated through automation of data connections and streamlined Salesforce processes, enhancing organizational communication and record retention.• Resolved issues affecting Delivery data from past acquisition downloads by identifying root causes and implementing corrective actions, ensuring data integrity for customer portals.• Managed process updates in Salesforce client portal and created communication plans for delivery consultants.• Built reports for new Flex Programs to identify adoption success and circumvent operational issues.• Ensured Landing Data integrity for Q2 &Q3 for use by Sales team and Board of Directors reporting.• Supported international operations by scheduling various training courses for customer in India and identifying new provider in Serbia.

Senior Career Consultant specializing in virtual career transition services. Guiding professionals through career changes, providing expert coaching in resume development, networking strategies, interviewing techniques, and social media optimization for job searches. Committed to delivering exceptional client satisfaction and achieving key performance indicators (KPIs).• 9.5 Average Client Satisfaction Rating • 100% Client program completion

A boutique consulting firm working with a wide range of individuals from entry level contributors to senior managers, offering one-on-one coaching tailored to the individual’s needs. Focused communications to advance careers, avoiding derailers, accomplish professional goals, develop job skills, search for new employment opportunities, draft resumes and/or cover letters, and prepare for job interviews. Utilized community connections as external resources and introduced online platforms to candidates for joining a hybrid/remote workforce.• 86% experienced faster landing time (up to 12 weeks over average duration of unemployment).• 97% found equal or better positions (up to 20% over former salary & benefit packages). • Utilized Myers-Briggs Type Indicator Personality Testing, YouScience, and Positive Intelligence to assist candidates in career transition / development. Use of Values, Interests & Skills to identify a new organization/opportunity.

Outplacement support services. Strategic advising and accountability partner producing higher utilization, greater satisfaction and faster landings.

Strategically led HR functions encompassing Talent Acquisition, employee relations, engagement, Total Rewards and HRIS. Designed and implemented programs to ensure compliance and economies of scale to suit company culture and values while supporting 200% payroll growth to $62M across 21 sites.• Led HR team through new contract start-up in Paducah, KY, interviewing and onboarding 800 new employees from population of 1200 in 2 months. Led HR communication efforts with new local staff to facilitate understanding of transition expectations, culture, and benefit changes. • Resolved employee relations cases, saving $6M in 4 years.• Implemented ADP HRIS including system planning & workflow design, vendor connections, data analysis & configuration, conversion, testing and monitored post implementation production. • Introduced HR Analytics and Reporting to provide insights and recommendations to executive leadership.• Led the initiation, planning, and management of the redesign of the Talent Acquisition infrastructure.• Spearheaded compensation structure design to include multi-level job descriptions, 26 job families, market driven compensation ranges, rewards & recognition planning for Total Rewards.• Managed $26M annual employee benefits programs and service contracts, ensuring ERISA compliance, and redesigned the service model, leading to 3 consecutive years of reduced premiums and increased benefits.• Instituted Affirmative Action practices, achieving staffing goals and closing 2 OFCCP compliance reviews.• Provided in-depth analysis of proposed International Handbook and Memorandums of Understanding prior to customer approval and transitioned employees into international assignments. • Initiated management training and developed content for over 30 courses via e-learning to mitigate future employment claims and develop line management. • Awarded the Executive Management Award for Project Management.

Optimized HR management strategies and operations through leadership and generalist support in core functions, including recruitment, compensation analysis, performance management, and benefits administration across a client base of 300+ employees. Served as a Division Lead for Diversity (DEI) & Affirmative Action Plans for a business unit of 6,600 employees. Participated on International HR team supporting expatriate employees in England and Australia. Business Unit representative for Wellness, Corporate Contributions, Community & University Relations. SSBI Clearance & polygraph.• Internal change management consultant during TRW to Northrop Grumman M&A transition period.• Doubled the size of the business unit with growth of 400 new employees over 2 years by participating in re-engineered hiring processes which utilized non-traditional sources and college recruiting to broaden talent pipeline. • Successfully investigated and closed 80+ discipline cases and/or complaints over 4 years minimizing costs.• Six Sigma project: To improve tuition reimbursement process, reducing enterprise spend by over $100,000 annually.

Provided generalist services to enhance the recruitment, retention and maximum utilization of human capital. Designed and administered proactive programs, procedures and plans related to employee relations activities and facilitated the prevention/resolution of employee relations issues after structural reorganization. Recruitment and on-boarding of professional and non-exempt positions nationwide. Developed EEO/AA and other statistical analysis; wrote position descriptions and personnel policies and procedures. Additional hands-on experience in compensation, benefits and retention strategies. • Instrumental in achieving the successful result of an OFCCP/EEOC audit without findings.• Counseled senior management on workforce reductions and reduced risk from adverse impact.• ‘Days to Fill’ average for staffing consistently 49 days; 20 days below division average.• Contributed to $160,000 savings in advertising dollars during 2002.