Heather Green Email & Phone Number

Nashville, Tn, Us

Franklin, Tennessee

Motivating Team and Inspiring Positive Communication; Accomplishes Team objectives by Mentoring and training New Hires; Coaching and Developing existing staff; Task Management and Audit Evaluation; Researching Resolution processes; Supporting Problem Resolution and Decision-making; Translating Corporate goals into functional and individual goals; Planning and goal-setting for future periods; Performing Individual Client tasks and activities

Franklin, Tennessee, United States

Actively works a dispute throughout the termination process and life of file in the Resolution Department; Complete an accurate orientation call for each new client; Ensures clients have a full understanding of each step/action of their dispute; Draft appropriate, client-specific action steps throughout the dispute with the goal of moving the client towards timeshare ownership termination; Addresses all comments from clients within 24 hours; Maintains accurate and up to date client records in… Show more Actively works a dispute throughout the termination process and life of file in the Resolution Department; Complete an accurate orientation call for each new client; Ensures clients have a full understanding of each step/action of their dispute; Draft appropriate, client-specific action steps throughout the dispute with the goal of moving the client towards timeshare ownership termination; Addresses all comments from clients within 24 hours; Maintains accurate and up to date client records in Salesforce; Maintains professional and consistent communication with clients; Has a deeper knowledge of the dispute/termination process; Assists with de-escalation calls and escalated cases as necessary Show less

Franklin, Tennessee, United States

Oversee day to day operations of timeshare team- Oversee distribution of new files to the team - Conduct leadership development training monthly for Team Leads/Training Mentors - Responsible for collecting and analyzing team data for reporting purposes and the ability to manage the team and drive goals from recorded data - Making sure client service is a main focus for the team - Maintain RS cap stability and assign clients as needed - Ability to step back, see the “bigger” picture, identify… Show more Oversee day to day operations of timeshare team- Oversee distribution of new files to the team - Conduct leadership development training monthly for Team Leads/Training Mentors - Responsible for collecting and analyzing team data for reporting purposes and the ability to manage the team and drive goals from recorded data - Making sure client service is a main focus for the team - Maintain RS cap stability and assign clients as needed - Ability to step back, see the “bigger” picture, identify areas that need improvement, and implement corrective changes/action as needed - Keep up with and research changes and trends in the timeshare industry - Handle client de-escalations - Work closely with the director to execute department goals set forth by the executive team - Assist in recruiting efforts when new team members are needed - Assist with training and coaching for closing team members - Ability to maintain confidence within the department. Show less

Franklin, Tennessee, United States

Reports to Timeshare Team Manager - Responds to Emails and Reports to Timeshare Team Manager - Responds to Emails and Phone Calls in a timely manner - Contacts Timeshare as client as needed - Follows proper procedures and works with clients to achieve a successful termination - Effectively manages client perception & expectations - Devises a specific plan of action for each client’s dispute - Actively works a case from conception to completion - Continuously supports clients w/ case updates-… Show more Reports to Timeshare Team Manager - Responds to Emails and Reports to Timeshare Team Manager - Responds to Emails and Phone Calls in a timely manner - Contacts Timeshare as client as needed - Follows proper procedures and works with clients to achieve a successful termination - Effectively manages client perception & expectations - Devises a specific plan of action for each client’s dispute - Actively works a case from conception to completion - Continuously supports clients w/ case updates- Completes 30 day check-ins every week/month - Hits weekly goals (Department and Team specific) - Researches & keeps up with TS Trends - Write letters to send to Timeshare - Collaborates & contributes with Team Members and in Team Meetings - Maintains and fosters Team Spirit - Should be open to constructive criticism - Follows proper procedures and works with clients to achieve a successful termination - Effectively manages client perception & expectations - Devises a specific plan Show less

Greater Nashville Area

Operated as the lead point of contact for any and all matters specific to our customers - Built and maintained strong, long-lasting customer relationships – Maintained and monitored the quality of the order from beginning proof to product release- Coordinated print production schedules for the Web and Non Secure Plastic Card production – Initiated requests for bids, customer quotations, and purchase orders for vendors – Produced creative print media based on content prepared by professional… Show more Operated as the lead point of contact for any and all matters specific to our customers - Built and maintained strong, long-lasting customer relationships – Maintained and monitored the quality of the order from beginning proof to product release- Coordinated print production schedules for the Web and Non Secure Plastic Card production – Initiated requests for bids, customer quotations, and purchase orders for vendors – Produced creative print media based on content prepared by professional staff – Worked closely with Graphic Design team to ensure the integrity of the client’s design and manage project quality - Managed the operations of assigned production areas to ensure volume, cost and quality standards were achieved – Monitored materials inventories, tracked progress of production, and reviewed factors which affected schedules – Implemented and managed project changes and interventions to achieve project results - Conducted on-site press approvals for print quality as required or assigned - Cross-trained production staff members as back-up resources Show less

Oversees all aspects of general office coordination – Maintained office calendar to coordinate work flow and meetings – Maintained confidentiality in all aspects of client, staff and agency information – Interacted with clients, visitors and vendors – Answered multi-line phone system with an average of 50+ calls per day and transferred to appropriate staff members – Opened, sorted and distributed incoming correspondence containing routine inquiries – Signed for and distributed UPS/ Fed Ex or… Show more Oversees all aspects of general office coordination – Maintained office calendar to coordinate work flow and meetings – Maintained confidentiality in all aspects of client, staff and agency information – Interacted with clients, visitors and vendors – Answered multi-line phone system with an average of 50+ calls per day and transferred to appropriate staff members – Opened, sorted and distributed incoming correspondence containing routine inquiries – Signed for and distributed UPS/ Fed Ex or similarly delivered packages – Performed general clerical duties to include, but not limited to, bookkeeping, copying, filing, faxing, typing and mailing – Coordinated and maintained records for supply vendors – Created and modified documents such as invoices, reports, memos, letters, and financial statements using word processing, spreadsheet, database and/or presentation software such as Microsoft Office, QuickBooks, Sales Force or other programs – Collected and maintained office equipment and supplies – Researched, priced and purchased office furniture, computer equipment and supplies – Arranged for the repair of office equipment – Supported staff in project-based work – Supervised volunteers and other support personnel – Assisted in special events, such as fund-raising activities, and employee morale boosters Show less

Managed production of all direct mail print jobs from release to delivery - Supervised, monitored & coordinated all services performed by print vendors - Ensured cost effectiveness of print runs- Minimized overall spending via contract negotiations with approved vendors - Managed & adhered to complex schedules for multiple projects within strict time constraints - Acted as liaison between vendors & internal department coordinating timely, accurate mailings - Reviewed & processed invoices for… Show more Managed production of all direct mail print jobs from release to delivery - Supervised, monitored & coordinated all services performed by print vendors - Ensured cost effectiveness of print runs- Minimized overall spending via contract negotiations with approved vendors - Managed & adhered to complex schedules for multiple projects within strict time constraints - Acted as liaison between vendors & internal department coordinating timely, accurate mailings - Reviewed & processed invoices for payment within established time & approval standards - Submitted, completed & analyzed cost memos for assigned jobs - Actively maintained & continually developed knowledge of new industry trends & standards - including all current postal regulations & requirements - Conducted on-site press approvals for print quality as required or assigned - Cross-trained production staff members as back-up resources Show less

Completed & reviewed information for clients in Sammi/ Job Tracker - Verified accuracy of proofs & print specifications - Provided estimates/ quotes to clients - Determined paper stock, size, & color specifications per piece - Previewed & proofread samples - Maintained department metrics - Compiled weekly print buyer reports - Maintained monthly item report - Updated & kept up monthly vendor issue report