Heather Thomas Email & Phone Number

As a customer-focused Sales Executive, I excel at building and nurturing long-term client relationships. My deep understanding of customer success management enables me to identify and deliver solutions that exceed client expectations. By combining exceptional sales acumen with a dedication to customer satisfaction and the management of my sales team, I consistently drive revenue growth and foster loyalty within my client base.

Austin, Texas, United States

SIGNIFICANT INCREASE IN NEW BUSINESS DEVELOPMENT AND STRENGTHENED CUSTOMER EXPERIENCEProven track record of driving business growth for increased market share through the development andimplementation of strategic initiatives and collaborating with customers to understand their deeper needs.• Increased overall company sales by 27%.• Cross-department collaboration for tailored discovery calls and sales presentations for new clients with a vastly improved 65% close rate.• Completed Needs Analysis and QBR's with each account in conjunction with Customer Success for improved customer deliverables.• Analyzed market trends and consumer behavior to identify new business opportunities and improved forecasting.

Houston, Texas Area

DEVELOP HIGH LEVEL SALES THROUGH UNDERSTANDING EACH CUSTOMER'S UNIQUE NEEDSOwnership of annual revenue growth within a defined territory of large, strategic SaaS accounts. Responsible for the full sales cycle including ongoing relationship management of new business and renewal sales. • Achieved 148% of my quota.• Secured district-level partnerships with three of the top twenty largest districts in the country: Clark County School District (Las Vegas), Houston ISD, and Dallas ISD.• Collaborated with Customer Success team for optimal customer experience through every phase of the sales cycle. • Completed, with leadership and the Operations team, a complex 70+ page RFP to successfully win a company record-breaking sale.

Houston, Texas Area

FOCUS ON INTERNAL COLLABORATION TO BUILD SUCCESS IN BRAND NEW TERRITORYDevelop a completely new territory and create significant SaaS sales, coordinating efforts with field marketing, operations, customer research, customer support, and the RFP team to close deals and create a seamless transition of onboarding for customers as they initiate use of our programs. Utilize Salesforce daily to maintain accurate pipeline and forecasting.• Grew my brand-new territory into over $1.4 million in sales with $5 million pipeline.• Collaborated with Marketing, Customer Success, and entire Texas sales team to successfully participate in all ESC Regional Showcases across the state of Texas to promote Lexia products for the 2019 ELA Proclamation.

Houston, Texas Area

DEVELOP NEW TERRITORY AND MANAGE TEAM’S SALES ACTIVITIES Manage a sales team of 6 representatives, including leading them in building an improved opportunity pipeline, how to be efficient for maximum active selling time throughout the business day, and improving customer questioning for deeper understanding to increase sales. Create sales in a brand-new territory where our product was unknown, coordinating efforts with marketing campaigns. Built relationships with key personnel, such as Curriculum Directors and Assistant Superintendents to generate interest and develop an opportunity pipeline. • Achieved 234% of my annual quota.

Houston, Texas

DEVELOP KEY NATIONAL ACCOUNTS, PROVIDING LEADERSHIP AND COORDINATING COMPANY EFFORTS Coordinated with Supply Chain Management nationwide in efforts to exceed new business objectives within the account. Built strong relationships with customers at the executive level and leveraged that to negotiate contracts and sole-sourcing project management. Managed the creation of RFP’s, coordinating efforts with Supply Chain Management, Pricing Department, Marketing Department, and National Sales Team. Biannually deliver 30-minute presentations to the CEO, executive team, and board of directors to update the success of the accounts.• Grew my two accounts from $9 million to $90 million in sales, winning company award for growth in sales two years in a row.• Founder and organizer of MRC's MS150 charity bicycling team with 30 cyclists, including people all the way from warehouse workers up to members of the C-Suite.

Houston, Texas Area

ADMINISTER HIGH VOLUME QUOTES AND SALES ORDERS, DEVELOPING STRONG CUSTOMER RELATIONS Managed key accounts selling pipes, valves, and fittings to the oil and gas industry, specializing in mid-stream. Developed strong rapport with customers. Maximized gross margin profits through careful analysis of current market data and product substitutions when appropriate. Efficiently expedited material to pipeline job sites and supply them with all necessary documentation.• Managed $60 million project for material involved in a 700-mile pipeline. All material supplied had to be within the customer’s AML and engineering specifications and meet strict delivery requirements. Constant communication with the customer required to coordinate deliveries and accuracy of material.

Kingwood, Texas

SCIENCE & HISTORY INSTRUCTION IN THE FIELD OF EDUCATIONEducated over 1,700 learners, commended for exemplary performance within a complex and challenging curriculum and for motivating students. Developed an environment in which learners loved my class by bringing energy, enthusiasm, and passion to all presentations and interactions. Responsible for grading 16,000 papers every 10 months, accurately and with focus on continuing to drive students to excellence in learning. • Organizational Representative, Committee Chairperson, Team Leader – Invited to participate in the state revision of Texas Essential Knowledge and Skills Curriculum for history. As a Team leader, prepared and lead meetings, scheduled special events to promote learning activities, and coordinated textbook adoption. Chairman of Site-Based Decision-Making Sub-Committee on parent and community satisfaction survey. Chairman of Academic Fair. Organized distance-learning videoconferencing project involving 7 classrooms across Texas. • Success History – In 19 years of teaching, I received an exemplary rating on the state mandated TAKS test 100% of the time. I have had 5 years where I had 100% passing rate. In 2011, 67% of my students earned a commended rating, representing a score of 90% or higher.

Kingwood, Texas

PROMOTE SCIENTIFIC INNOVATIONS FOR THE DYSLEXIC POPULATIONEstablished organization, successfully promoting scientific innovations to increase community awareness for the dyslexic population as well as legal rights of guardians. Actively investigated and promoted research-based scientific innovations applicable to this market. Recognized as an outstanding communicator with the ability to educate the layperson and industry professionals in understanding of complex scientific data.• Secured Strategic Partnership with Nationally Recognized Organization – Identified, cultivated and established strategic partnership with the Neuhaus Education Center, which specializes in cutting edge dyslexia research and training for the education field involving the dyslexic market.• Developed Relationships – Developed relationships with senior decision makers of major organizations, successfully recruiting speakers such as: M.Ed. Special Education Advocate and Consultant, Director of Teacher Programs, Director of Parent Resource Center and Neuhaus Education Center.• Managed All Promotional Activities – Responsible for all aspects of the organization including professional and layperson networking, development of monthly topics to promote scientific innovations, advertising, securing speakers, and creation of presentation and marketing materials.