Heather Fiedler Email & Phone Number

Wisconsin, United States

Functional consultant for Workday Recruit implementation, responsible for all configuration, testing and report set-up. Provide ongoing Workday support to HR end users, focused on Recruit, Talent, security, reporting and business process maintenance. Manage semi-annual Release process as well as ongoing change requests in functional areas.

Menomonee Falls, WI

Supported functional configuration and testing for Workday HCM implementation. Primary focus on business process definition, creating and executing test scenarios, identifying and configuring solutions to meet functional requirements and facilitating testing sessions. Also engaged in advanced report development and testing.

Glendale, Wisconsin

Supported global administration of Learning Management System (LMS) through configuration changes, troubleshooting, coordinating with shared service center team and testing additional capabilities. Managed upgrades to the LMS by working with internal stakeholders to test and validate configuration changes and leading communication and training efforts.

Mequon, WI

Lead Analyst for Workday implementations of Core HR, Benefits, Compensation, Performance and Payroll integration. Facilitated and executed the discovery, design and testing for HR, Compensation and Payroll integration. Worked closely with vendor to manage the data conversion process while leading internal resources through the audit, validation and user.

Supported the corporate HR function with HR legal and regulatory compliance programs and reporting, annual employee training and certification initiatives, and coordinated HR process improvements. Also supported the business through employee relations, coaching and development.

Supported the business through administration of the Learning Management System. Created processes and standards to support system administration. Collaborated with the business to develop curriculum to support program-specific training requirements. Supported leaders in the development of a supervisor certification program by facilitating process.

Coached and developed Collections Associates, managed staffing issues and resolved escalated issues.

Responsibilities included: creating competency- and behavioral-based role profiles; facilitating small group sessions; administering 360-degree assessments; analyzing feedback reports and coaching employees on development planning; Special Projects included supporting a Talent Management project team with defining and designing new Assessment and Coaching.

Provided daily supervision for 10-15 temporary employees in a call center environment; responsible for recruitment and selection of call center employees; motivated employees and provided coaching and counseling as needed; monitored service levels and addressed quality issues accordingly; worked with department managers and trainer to address training.

Managed recruiting and employee relations functions for 100+ temporary positions; administered hiring paperwork while ensuring compliance with employment laws; performed new employee orientations as well as annual performance reviews; coordinated with hiring managers to schedule interviews and make hiring decisions; provided coaching and counseling to.