Heather Hain Email & Phone Number

Cincinnati Metropolitan Area

Washington D.C. Metro Area

Cincinnati, Oh

Successfully launched an innovative housing mobility program created to help households participating in Cincinnati Metropolitan Housing Authority’s Housing Choice Voucher (HCV) program move from high-poverty neighborhoods into those of better opportunity, which offer lower poverty, increased safety, and access to jobs and high-performing schools.•Branded and marketed the program•Created policies and procedures•Trained and supervised housing counselors•Prepared data and statistical analysis for reports

Chicago, Il

Supervised staff and day to day operations of Owner Services department and special program “Inspection Excellence” within Chicago Housing Authority's Housing Choice Voucher program. Prepared monthly reports, policy & procedures updates and staff training. Established and fostered community partnerships. Represented the CHA Program at city, state, and national events and conferences.

Chicago, Il

Acted as a critical resource and advisor for individuals on their personal finance and income, as well as works directly to help establish or repair credit. Also provided one-on-one counseling as needed to provide individualized consultation on homeownership and foreclosure prevention. • Led all Counselors in clients established and seen, as well as worked directly with the Federal Department of Housing and Urban Development to ensure accurate and robust record keeping• Developed and managed partnerships with Employer partners to provide ongoing financial products and services, resulting in a 30% increase in membership in 6 months.• Developed and delivered classes on credit worthiness and homeownership for small businesses and individuals• Partnered with the Financial Services Director, Marketing Manager and CEO to refine processes and ensure office efficacy and regulatory compliance

Chicago, Il

Led a Non-profit corporation with an annual budget of $400k dedicated to affordable housing in the greater Chicago area. Worked with Board of directors to oversee staff, provide direction, and secure funding. Full P&L responsibility, along with direct management of office staff, including all personnel decisions, reviews, and hiring. • Organized and executed fundraising events that included solicitation of direct donations as well as an art auction• Provided an overall go forward strategy to promote the efficacy and impact of individual staff positions• Worked directly with Board of Directors to provide progress on fundraising, finance, program development, human resources and other special projects of the organization

Chicago, Il

Oversaw day-to-day operations of $450k annual budget non-profit organization that specializes in housing program administration. Prepared budgets for presentation to the board of directors. Hired, trained, supervised and evaluated staff of seven full-time employees. Also responsible for fundraising and proposal writing as well as development of agency publications including annual reports, press releases and website.

Chicago, Il

Coordinated professional development trainings and other workshops which would be of value to and enhance best practices for housing counselors throughout the state of Illinois. Managed recruitment, initiation, implementation and operations of REACH Illinois employer assisted housing programs outside the Chicago metro region and throughout the state of Illinois. Assisted in the capacity-building of housing counseling agencies and non-profit developers in Illinois.

Chicago, Il

Chicago, Il

Chicago, Il

Chicago, Il

Chicago, Il

Master Of Business Administration (M.B.A.), Concentration In Community Economic Development

Ba, Social Work

Education record