Heather Harley Email & Phone Number

Fishers, IN, US

Independent Contractor working with large regulatory compliance and market conduct firms. Performed over 500 comprehensive and targeted regulatory compliance examinations of annuity, life, accident, health, auto, property/casualty, and commercial insurance companies. Insurance market regulation services to provide one or more of four basic.

Nationwide

Performed over 500 comprehensive and targeted regulatory compliance examinations of annuity, life, accident, health, federally facilitated marketplace, auto, property/casualty, and commercial insurance companies since 2009. Expert knowledge in claim review, healthcare plan management, ACA/EHB compliance, claim and administrative systems, data mining.

Fishers, Indiana

Coach and player Recruiter, Organizer, Fundraising Chairperson, Strategic Vision, Budget, Compliance

Fishers, Indiana

Volunteer, non-profit leadership of HSE Rugby (Southeastern Rugby). Our club has over 100 youth players ranging from 2nd grade to 12th grade and dedicated youth coaches.We partner with Rugby Indiana and USA Rugby to deliver excellence in coaching and sports administration. Congratulations to the 2014 Indiana Junior Varsity High School State Champsions and.

Indianapolis, Indiana

Responsible for Retail Administration including agency, licensing/contracting, commissions, new business, customer service, and administrative operations.

• Director (promotion and created new department) Compliance Resolution, Law Department Selected from a competitive group of insurance compliance professionals to lead and create a new department to audit, control, and.
• Created new risk management strategies and reports to reduce risk and deliver results for critical regulatory exams including NAIC multi-state remediation and compliance action plans.
• Partnered with key teams on highly sensitive multi state exam to improve regulatory compliance for long term care products, complaints, and field compliance.
• Provide initial and continuation strategy for legal projects from an executive management level for top risk areas.

• (Promotion) Market Conduct, Special Investigation Unit & Legal Operations Daily duties include leadership and day-to-day management of the Special Investigation Unit, Risk Management and Mitigation, Agent Market.
• Executive level project management of multi-million dollar remediation compliance and operations project that was critical to business performance and governance.
• Provided hard dollar savings in excess of $16 million through fraud programs.
• Received President’s Award in April 2005 and 2006 for exceptional performance.
• Lead and spear-headed project management team in high profile securities and variable annuity investigations. Provided valuable intelligence and industry expertise in partnership with outside counsel and economists.

• (Promotion and created new department) Risk Management and Legal Operations - Responsibilities include daily monitoring of risk management processes relating to highly escalated attorney and executive complaints.
• Documented savings to the company in excess of $8 million that would have been spent in defending and pursuing litigation.
• Prepared litigation memos that included lawsuit complaint summaries, identification of risk and exposure, and strategies for defense or settlement to be used by internal and external attorneys.
• Designated as the primary contact for all sensitive complaints for President, Chief Executive Officer, Executive, Associate and General Counsels.

• (Promotion) Customer Satisfaction Team and Life/Annuity OperationsResponsibilities include daily management of staff and supervisors for fixed and variable annuity insurance Company call centers, correspondence.
• Monitored daily and weekly activities to assure regulatory requirements are met and both quality and productivity standards achieved. Provided monthly summary reporting, analysis, and trend tracking to senior management.
• Led significant customer service improvement projects including: o Business expert for online/web based Annuity Service Center.o DALBAR Annuity Service Evaluation Program (mystery contract holder) project managero.

Various positions with the Operations Departments-Call Center-New Business-Premium Administration-Customer Satisfaction and Sales Support- Project Management- Correspondence and Compliant Handling-Regulatory and Risk Management Operations