Heather Harley Email & Phone Number

Fishers, In, Us

Independent Contractor working with large regulatory compliance and market conduct firms. Performed over 500 comprehensive and targeted regulatory compliance examinations of annuity, life, accident, health, auto, property/casualty, and commercial insurance companies. Insurance market regulation services to provide one or more of four basic services.1.Market analyses activities2.Baseline examinations3.Traditional market conduct examinations (from limited to full scope) 4. Panel discussion and expert witness testimonyServices also include strategic Consulting, including creation and refinement of marketing, sales and compliance plans. Sales Management and new development leads that focuses on targeted distribution models. Featured article http://www.lawyersandsettlements.com/articles/11742/long-term-care-insurance-health-11.html

Nationwide

Performed over 500 comprehensive and targeted regulatory compliance examinations of annuity, life, accident, health, federally facilitated marketplace, auto, property/casualty, and commercial insurance companies since 2009. Expert knowledge in claim review, healthcare plan management, ACA/EHB compliance, claim and administrative systems, data mining, executive interviewing/interrogation, remediation, and final report writing. Perform and render professional services in the examination of insurance companies by the state of domicile and under the guidelines established by the National Association of Insurance Commissioners (NAIC). Services will be conducted in accordance with the standards established by the Society of Insurance Regulatory Examiners. State Regulatory Experience:ColoradoDelawareFlorida IllinoisIndianaMassachussettsMichiganPennsylvania South DakotaSpecializing in complex regulatory projects, Health Insurance Exchange (HIX) compliance, Federal and State ACA mandates for policy form compliance, and expert working knowledge in policy form Essential Health Benefits (EHB) and ACA SERFF tools.

Fishers, Indiana

Coach and player Recruiter, Organizer, Fundraising Chairperson, Strategic Vision, Budget, Compliance

Fishers, Indiana

Volunteer, non-profit leadership of HSE Rugby (Southeastern Rugby). Our club has over 100 youth players ranging from 2nd grade to 12th grade and dedicated youth coaches.We partner with Rugby Indiana and USA Rugby to deliver excellence in coaching and sports administration. Congratulations to the 2014 Indiana Junior Varsity High School State Champsions and the 5/6 grade State Runner Up.Rugby is played in the Spring. Parents can sign up players on the HSE Sports

Indianapolis, Indiana

Responsible for Retail Administration including agency, licensing/contracting, commissions, new business, customer service, and administrative operations.

Director (promotion and created new department) Compliance Resolution, Law Department Selected from a competitive group of insurance compliance professionals to lead and create a new department to audit, control, and monitor key risk areas of all business departments with an enterprise approach for all associates who perform services for Bankers Life and Casualty Company, Conseco Insurance Company, Conseco Senior Health Insurance Company, Washington National Insurance Company, and Colonial Penn Insurance Company. • Created new risk management strategies and reports to reduce risk and deliver results for critical regulatory exams including NAIC multi-state remediation and compliance action plans. • Partnered with key teams on highly sensitive multi state exam to improve regulatory compliance for long term care products, complaints, and field compliance.• Provide initial and continuation strategy for legal projects from an executive management level for top risk areas.

(Promotion) Market Conduct, Special Investigation Unit & Legal Operations Daily duties include leadership and day-to-day management of the Special Investigation Unit, Risk Management and Mitigation, Agent Market Conduct, and Legal Projects. Responsibilities are in addition to the Legal Operations Assistant Vice President duties listed herein. • Executive level project management of multi-million dollar remediation compliance and operations project that was critical to business performance and governance.• Provided hard dollar savings in excess of $16 million through fraud programs. • Received President’s Award in April 2005 and 2006 for exceptional performance.• Lead and spear-headed project management team in high profile securities and variable annuity investigations. Provided valuable intelligence and industry expertise in partnership with outside counsel and economists which resulted in favorable results for the Company.

(Promotion and created new department) Risk Management and Legal Operations - Responsibilities include daily monitoring of risk management processes relating to highly escalated attorney and executive complaints; coordination of over fifteen (15) departments to promptly resolved all received complaints for life, health, annuity and international insurance policies and contracts; and facilitation of an officer level Risk Review Committee to discuss and resolve legal and operational issues. • Documented savings to the company in excess of $8 million that would have been spent in defending and pursuing litigation.• Prepared litigation memos that included lawsuit complaint summaries, identification of risk and exposure, and strategies for defense or settlement to be used by internal and external attorneys.• Designated as the primary contact for all sensitive complaints for President, Chief Executive Officer, Executive, Associate and General Counsels.

(Promotion) Customer Satisfaction Team and Life/Annuity OperationsResponsibilities include daily management of staff and supervisors for fixed and variable annuity insurance Company call centers, correspondence departments, Department of Insurance (DOI) complaints, executive/presidential complaints, subject matter experts for project management and litigation matters. • Monitored daily and weekly activities to assure regulatory requirements are met and both quality and productivity standards achieved. Provided monthly summary reporting, analysis, and trend tracking to senior management.• Led significant customer service improvement projects including: o Business expert for online/web based Annuity Service Center.o DALBAR Annuity Service Evaluation Program (mystery contract holder) project managero Cross-country travel to meet with Marketing Organizations and Broker Dealers for relationship building.o Multiple Process Excellence/Six Sigma projects.

Various positions with the Operations Departments-Call Center-New Business-Premium Administration-Customer Satisfaction and Sales Support- Project Management- Correspondence and Compliant Handling-Regulatory and Risk Management Operations