Heather Harley Email & Phone Number

Columbia, South Carolina Area

In this role, I steer program-wide guest service initiatives as well as lead the team in creating a program-wide guest service guide handbook. Moreover, I handle resources for the program, including budgeting, safety, and training initiatives. I am responsible for guiding counselors, custodial supervisors, maintenance supervisors, and managers. Here, I also uphold inventory levels program-wide and deliver monthly procurement expenses to leadership by coordinating with contract vendors. It is important to highlight that I implement process improvements and deliver updates to senior management by analyzing guest data and program operationsFollowing are some of my key accomplishments from this role:• Gained more than $6K for program conferences hosted by partners.• Drove partner engagement through multiple networking opportunities such as brochure swaps, study/familiarization tours, and yearly destination expo.• Guaranteed standardization of practices by leading the creation of three policy and training manuals for different positions across the programming and developing training videos featuring staff members.• Streamlined inventory process of ordering all apparel for 60+ employees.

Columbia, South Carolina Area

In this role, I executed routine operations, including sending out payment requests for outstanding balances, communicating with customers to resolve equipment issues, and coordinating with medical professionals to obtain all proper documentation for processing medical equipment and needs throughinsurance. It is worth mentioning that I participated in revenue collection by managing the daily processing of patient medical information into a central system of approximately 5K+ patient records. Moreover, I received orders for durable medical equipment for processing insurance.Following are my two key accomplishments from this role:• Directed changeover in software for a company with more than 100 employees.• Streamlined a new data management system and collected online documents to create better business-to-business client relationships.