Heather Harley Email & Phone Number

Columbia, South Carolina Area

• In this role, I steer program-wide guest service initiatives as well as lead the team in creating a program-wide guest service guide handbook. Moreover, I handle resources for the program, including budgeting, safety.
• Gained more than $6K for program conferences hosted by partners.
• Drove partner engagement through multiple networking opportunities such as brochure swaps, study/familiarization tours, and yearly destination expo.
• Guaranteed standardization of practices by leading the creation of three policy and training manuals for different positions across the programming and developing training videos featuring staff members.
• Streamlined inventory process of ordering all apparel for 60+ employees.

Columbia, South Carolina Area

• In this role, I executed routine operations, including sending out payment requests for outstanding balances, communicating with customers to resolve equipment issues, and coordinating with medical professionals to.
• Directed changeover in software for a company with more than 100 employees.
• Streamlined a new data management system and collected online documents to create better business-to-business client relationships.