Heather Hill Email & Phone Number

Madison, Wisconsin, United States

- Develop and lead a high performing team responsible for delivering high quality, low-cost products for global business.- Maximize equipment availability to ensure that each facility is capable of producing of the highest quality at the lowest product cost.- Develop a high-performing team by engaging, coaching, and developing team members and by driving accountability and ownership at all levels. Build a team where all leaders are top talent, with a strong say/do and continuous improvement mindset.- Manage the implementation of strategic plans, including operational development, continuous improvement, manufacturing standardization, and product manufacturing to “Operational Excellence” status to ensure that critical milestones are achieved.- Ensure that technology upgrade, facility expansion, and new facility implementation projects are completed on time, under budget, and with minimal business disruption.- Oversee technology hand off between early-stage design and production, developing processes, instrumentation, and fixturing as necessary to drive a smooth transition into production.- Oversee the development and execution of testing plans to de-risk new technologies, products, and procedures prior to transition into production.- Work closely with the R&D team to execute a technology strategy that drives a continued operational advantage for the business.- Oversee a global training program that provides and assesses technical competency for all Supply Chain personnel.- Oversee a quality assurance program that ensures product and process consistency, compliance with industry standards, and alignment with customer requirements, driving continuous improvements in product quality and operational performance.- Drive continuous improvement across the global production operation.- Ensure that world-class environmental health and safety work processes and results are in place and consistently utilized.

Madison, Wisconsin, United States

- Strategic Leadership: Develop and implement a global project management strategy aligned with organizational objectives.- Team Management: Lead and mentor a team of project managers and global trainers across diverse regions, guiding their success, engagement, and career development.- Global Project Oversight: Provide oversight for all international projects, ensuring consistency in execution and adherence to quality standards.- Stakeholder Engagement: Collaborate with key stakeholders to define project goals, objectives, and deliverables on a global scale.- Resource Allocation: Efficiently allocate resources, including personnel and budgets, to meet project demands and organizational priorities.- Risk Management: Implement robust risk management processes to identify, assess, and mitigate potential challenges across global projects.- Performance Metrics: Establish and monitor key performance indicators (KPIs) to assess project success and drive continuous improvement.- Standardization: Implement and maintain standardized project management methodologies and best practices across the global project portfolio.- Communication: Foster transparent and effective communication channels within the project management team and with stakeholders at all levels.- Budget Oversight: Manage and optimize project budgets, ensuring financial objectives are met and resources are utilized effectively.- Continuous Improvement: Drive a culture of continuous improvement, identifying opportunities to enhance project management processes and efficiency.

Madison, Wisconsin, United States

- Client Relationship Management: Build and maintain strong relationships with key global clients, understanding their needs and ensuring high levels of satisfaction.- Strategic Account Planning: Develop and implement strategic account plans to achieve business objectives and foster long-term partnerships.- Global Coordination: Collaborate with cross-functional teams to ensure seamless delivery of services to global clients, addressing their unique requirements.- Customer Advocacy: Act as the primary point of contact for key accounts, advocating for their needs within the organization and ensuring prompt issue resolution.- Contract Management: Oversee contract negotiations, renewals, and amendments, ensuring compliance with agreed-upon terms and conditions.- Problem Resolution: Proactively address and resolve customer issues, working closely with internal teams to ensure timely solutions.- Performance Monitoring: Track and analyze key account performance metrics, providing regular reports and insights to both clients and internal stakeholders.- Customer Training and Support: Coordinate training sessions and provide ongoing support to clients.- Market Analysis: Stay informed about industry trends, competitors, and market changes to anticipate customer needs and maintain a competitive edge.

Madison, Wisconsin, United States

- Lead the build and test of new instrumentation and bio-manufacturing facilities.- Managed external and internal customer experience during and after implementation phases.- Coordinated packaging and export of instruments for assembly at international customer locations.- Created deployment playbooks, customer handbooks, and websites to support long distance communication & collaboration.- Worked with others across many departments to develop core training programs for new lab deployments.- Utilized project management methodologies to ensure efficient and effective project execution.- Created and implemented contingency plans to address potential risks.- Updated customers and senior leaders on progress and roadblocks.- Lead and managed cross-functional teams throughout the project lifecycle. -Continuously evaluated and improved project management processes and methodologies.

Madison, Wisconsin Area

- Success building cohesive teams focused on production goals, safety, and output.- Evaluated and implemented continuous process improvements including inventory control measures.- Analyzed production and quality data to quickly correct any issues that arose.- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.- Prepared, calibrated, and monitored production levels to achieve targets.- Established clear priorities and production quality standards.

Madison, Wisconsin Area

- Coached team members in techniques necessary to complete job tasks.- Worked different stations to provide optimal coverage and meet production goals.- Established open and professional relationships with team members to achieve quick resolutions for various issues.- Supervised team members to confirm compliance with set procedures and quality requirements.

Madison, Wisconsin Area

- Performed lab duties according to Standard Operating Procedures.- Made sure that products were produced on time and were of good quality.- Suggested and implemented new ideas to improve quality, reduce cost, and support a production work environment.

Madison, Wisconsin Area

- Managed and fostered over 40 employees along with two assistant managers- Increased weekly guest counts & sales by 5% and decreased food CPG by $0.52 in the first two months- Ensured proper food handling procedures and company policies were followed at all times- Assigned tasks and projects to team members and set goals to monitor progress- Maintained communication with Regional Manager and stores in our region to report progress, identify issues, and share information & knowledge- Established great relationships with vendors and technicians

Eau Claire, Wisconsin

- Managed front of the house staff including: cashiers, servers, and line servers- Worked to increase guest counts through marketing and promotions- Conducted interviews, lead orientations, and created employee schedules- Calculated weekly P & L, controlled food cost, and managed inventory levels

Eau Claire, Wisconsin Area

Eau Claire, Wisconsin Area

- Trained new staff on store organization, tasks, and safety standards- Communicated with cooks and servers to keep the restaurant running smoothly- Kept an organized workspace- Kept food bars clean, full, and fresh- Helped customers and informed them about our new food items- Created daily task checklists for staff to maintain operating procedures and open communication about responsibilities- Performed multiple jobs: Cashier, Lineserver, Baker, Pantry, Server, Trainer

Eau Claire, Wisconsin Area

- Organized store departments maintaining an efficient environment- Completed merchandising responsibilities including replenishing, stocking, display creation- Conducted price changes on products utilizing electronic scanning system- Promoted positive customer service through communication and interpersonal skills- Coordinated and collaborated with store employees on roles, tasks, and projects- Received Employee of the Month award for March, 2013