Heather Carlquist Email & Phone Number

Austin, Texas Area

Austin, Texas

• Collaborates with supervisors to improve office processes and mainstream marketing strategies to increase revenue and productivity;
• Adheres to company's established policies, procedures and guidelines, making recommended changes as needed;
• Provides assistance and support to supervisors, staff and patients by corresponding via written and verbal communication in an effort to meet their needs;
• Schedules, cancels and updates patient appointments;
• Manages patient insurance information, obtaining verification, authorization and referrals;
• Maintains records of patients' accounts, handles financial transactions, corrects deficiencies, and authorizes payments;

Pflugerville

• Supported a wide-range of personnel and administrative functions such as onboarding new hires, managing employee benefits, and conducted I-9 audits;
• Processed and administered group benefits, Family Medical Leave (FMLA) documentation, COBRA administration, workers compensation, liability and health insurance policies;
• Responsible for recruiting, interviewing, hiring and terminating employees;
• Initiated new employee orientation and administered performance evaluations;
• Maintained holiday and employee schedules, leave absences, and special work arrangements;
• Coordinated safety training, weekly team meetings and company events;

Austin, Texas Area

• Coordinated efforts with office management on ways to improve billing resulting in new system execution that enhanced the customer service experience resulting in an increase of 15% in revenue;
• Managed customer financial and medical accounts including sales and billing to record and track daily, monthly and annual sales results;
• Processed insurance claims, pre-certifications, validation, accounts receivable, payable and adjudication;
• Provided quality customer support assisting customers with ordering and receiving of eyewear, contact lens and other medical supplies;
• Scheduled patient appointments for eye exams, office visits and pre-op and post-operative care;
• Completed daily reports for insurance to track average revenue from sales and service performance;

Austin, TX

• Supervision/Management: team building, morale, mentoring, promoting professional development, department improvement and growth, process improvement, efficiency, fiscal efficiency, complaint resolution.
• Mentored 8 employees, which brought about department improvement and growth; recognized for reaching company financial goals and increasing performance.
• Provided office management by coordinating staff, schedules and community events to ensure deadlines were met and policies were followed.
• Ensuring consistent inventory, cost efficiency by researching best prices and negotiating with vendors, interacting with outside vendors to develop business relationships
• Utilized a $3,500 budget to acquire needed supplies so office maintained consistent inventory.”
• Oversaw customer accounts and customer supply orders, billing ordering, receiving, and notifying customers when their product arrived.

Cedar Park, TX

• Made each effort to solve any problems, concerns or issues that callers needed resolved.
• Provided outstanding phone-based customer service to over 50 callers per day causing an improvement in the communication flow between inside and outside parties.
• Create accurate records, ensuring accessibility and proper maintenance of electronic records and support department transition from paper to electronic record-keeping
• Closed store at end of shift; supported financial accuracy by auditing cash box and receipts totaling between $2,000-$5,000, reported all inaccuracies to store management.
• Supported document flow and external communication by printing/scanning 30-100 business-critical documents per day and disseminating these to clients via fax/e-mail.

Bachelor Of Business Administration, Human Resource Management, 3.64

Associates In Healthcare Administration, Health/Health Care Administration/Management

Cardiopulmonary Resuscitation (Cpr) Certification

CPR , Choking, First Aid, and Blood Borne Pathogens

Park University Enterprise Fred Pryor Career Track, Occupational Safety And Health Administration (Osha) Certification

Basic Safety Orientation, Emergency Action Plan, Personal Protective Equipment Hazard Communication, Hazardous Substances & Industrial.