As the General Manager of the Courtyard Marriott Tysons Mclean, I exercise cross-functional leadership of a multimillion-dollar Northern Virginia hotel. On a daily basis, I ensure seamless operations, superior customer service and year-over-year revenue growth of a 229-room hotel with 5,000 square feet of event space and two restaurants generating $13M annual revenue. I coach, train and supervise 80 employees with a passion for staff engagement, succession and development. A few of my greatest… Show more As the General Manager of the Courtyard Marriott Tysons Mclean, I exercise cross-functional leadership of a multimillion-dollar Northern Virginia hotel. On a daily basis, I ensure seamless operations, superior customer service and year-over-year revenue growth of a 229-room hotel with 5,000 square feet of event space and two restaurants generating $13M annual revenue. I coach, train and supervise 80 employees with a passion for staff engagement, succession and development. A few of my greatest achievements in this role include:• Drove change management and business process re-engineering initiatives across property resulting in 20% revenue growth, cost savings, employee development and workforce optimization throughout tenure.• Took leadership initiative to establish and maintain meaningful relationships with complete hierarchy of employees to promote productivity, company loyalty and value-added contributions. Enabled 9 team members to achieve upward mobility into Supervisory, GM and Area Manager positions throughout the hotel group.• Outpaced a top market competitor, in the strategic management of the markets top revenue-grossing account. Led operations, customer service and sales with a consultative methodology resulting in strong loyalty, recurring revenue streams, and positive brand reputation.• Garnered praise and recognition for capturing the company’s #1 award of service recognition for leadership, integrity and entrepreneurial spirit.• Steered annual initiatives to include property operating and capital expenses, incentive plans, performance reviews, leadership conferences, revenue generation planning and rate negotiations. Show less

Due to my background as a visionary and driven leader, I was selected to launch a 158-key hotel with 2,000 square feet of meeting space and in the absence of a Regional VP leadership role. I took initiative to make multiple, value-added contributions to ensure the success of the new location in compliance with top-tier industry standards. A few of my most significant achievements in this position include:• Succeeded in increasing market share penetration 7% year-over-year despite… Show more Due to my background as a visionary and driven leader, I was selected to launch a 158-key hotel with 2,000 square feet of meeting space and in the absence of a Regional VP leadership role. I took initiative to make multiple, value-added contributions to ensure the success of the new location in compliance with top-tier industry standards. A few of my most significant achievements in this position include:• Succeeded in increasing market share penetration 7% year-over-year despite volatile economy in crisis and oversaturated Dulles Airport hotel market. Crushed competition, established brand awareness and successfully shifted share from competitors.• Achieved Top 10 of Brand in Overall Guest Satisfaction for 4 consecutive years out of 300 in the SpringHill Brand system. • Honored with additional, prestigious awards and recognition including the SpringHill Suites Brand GM of the Year and VHTA Lodging Manager of the Year.• Engaged in leadership recruitment, training for brand awareness and relations, incentivizing programs, contract negotiation and direction of market share growth goals. Including mentoring an AGM and Sales Manager into successful GM roles within the hotel group. Show less

As the GM, I excelled in career by earning a series of awards in position due to my exemplary work ethic, strong leadership initiative, process improvements and organizational effectiveness. At this location, I went above and beyond with the following achievements:• Increased RevPAR by $14.47, equaling an increase in house profit of 23% , resulting in earning the Hospitality Group’s Revenue Achievement Award and thus established reputation as a game-changer in the hotel group… Show more As the GM, I excelled in career by earning a series of awards in position due to my exemplary work ethic, strong leadership initiative, process improvements and organizational effectiveness. At this location, I went above and beyond with the following achievements:• Increased RevPAR by $14.47, equaling an increase in house profit of 23% , resulting in earning the Hospitality Group’s Revenue Achievement Award and thus established reputation as a game-changer in the hotel group. • Drove property service improvement plan to increase and maintain Overall Guest Satisfaction service ranking from 709 to 120 out of 760 Holiday Inn Express hotels in the system.• Achieved 97.2% positive response in the Training and Development category which consistently lead the hotel group. Employee satisfaction produced heightened staff engagement, performance, productivity as well as the lowest turnover percentage of 25.6%.• Eliminated inefficiencies and ensured regulation compliance resulting in a 97.9% audit score, the highest financial audit result in the entire hotel group. Show less