Conceptualize and write original copy for branded marketing collateral and website content on a contract basis, including headlines, taglines, and marketing narratives for five distinct new-build residential complexes and corporate real estate developments; wrote 80+ industry professional biographies for staff at all levels of a mid-size corporate architecture and design firm, collaborating heavily with executives throughout multiple rounds of edits.Provide professional biographies, website content, internal communications, and customer-facing marketing copy for nonprofits, arts & entertainment groups, and community organizations large and small on a volunteer basis.

Write, design, and update award-winning internal leadership development training materials, presentations, and job aids for instructor-led, self-led, and online delivery, applying fundamental research and adult learning theory.Collaborate with training, coaching, instructional design, communications, human resources, learning and development, and senior leadership teams to create applicable and empowering leadership development content used by frontline, professional, and executive staff.Create slide decks, speakers notes, study guides, and surveys; facilitate presentations, subject matter discussions, and train-the-trainer sessions; author internal communications, video and voiceover scripts, award applications, and career journey profiles.

Conceptualized, wrote, edited, and organized 50+ pieces of user-friendly and value-driven internal support content for both end user and frontline technical agents, including UX articles, landing pages, and instructional guides.Partnered with media, animation, and graphic design teams, working directly with stakeholders at multiple levels across several lines of business to complete projects with competing deliverables.Used content databases, project management systems, basic HTML, SEO best practices, performance tracking for engagement trends, style guides, content calendars, and collaborative strategy.

Created own cross-functional position serving marketing, human resources, andsales team, specializing in staff training programs and leadership development,new-hire onboarding and change management procedures, employee moraleinitiatives, report writing, digital content creation, and special events coordination

Served as the front-facing first responder of the firm, fostering positivity in client,vendor, and staff relationships, handling all internal and external inquiries whilequickly pivoting priorities, and maintaining overall calm in the office amid highlevels of ambiguity in a fast-paced environment

Provided downtown Chicago businesses with guest reception, administrativeassistance, and customer service, including use of Microsoft Office Suite, high volumephone work, vendor ordering, and assisting with special projects

Taught 500+ undergraduates with diverse backgrounds and learning styles,utilizing learning management systems, lesson planning, and discussion facilitationto emphasize the foundations and professional applications of public speakingand performance philosophies as related to community and civic engagement

Oversaw the design, delivery, and display of printed theater materials andsocial media content, project management, growing and maintaining relationshipswith local media and departments across the SIUC campus, facilitating areaoutreach endeavors, and corresponding with internal and visiting artists in adeadline-critical environment