Heather Fleener Email & Phone Number

Indianapolis, In, Us

Indianapolis, Indiana, United States

Indianapolis, Indiana, United States

Assisting clients from the initial Sales process through each phase of an Implementation project, eliminating pain points and facilitating the integration of business requirements with technical functionality to deliver a customized, robust IP management solution.

Berkeley, California

Assisting clients from the initial Sales process through each phase of an Implementation project, eliminating pain points and facilitating the integration of business requirements with technical functionality to deliver a customized, robust IP management solution.

Berkeley, California

Indiana

Consulted with clients to assess IP business operations, data management workflows, and software integration opportunities. Facilitated implementation of IP management best practices with a focus on aligning and streamlining functional operations, personnel and business systems. Conducted requirements elicitation workshops, UAT sessions and process training with clients. Developed standardized process workflows for incorporating into product solution. Prepared Business Requirements and Functional Requirements documentation. Trademark, Data Validation and IP Business Operations subject matter expert.

Directed the insourcing process for a global IP portfolio for three distinct business sectors. Developed and implemented internal infrastructure for IP function. Served as Project Leader for IP docketing software conversion. Managed all IP finance matters for assigned businesses. Project Leader for enterprise eBilling Software implementation. Appointed to cross-functional project team tasked with identifying and facilitating the development of uniform processes and procedures for enterprise legal operations. Designated by General Counsel to serve as interface between sector marketing and legal function.

Collaborated with the Practice Group Leader on restructuring and formalizing IP team policies. Managed the implementation of practice group procedures. IP Docket manager and super-user. Managed IP docketing support staff. Worked with attorneys and clients on patent, trademark, copyright and anti-counterfeiting matters. Consulted with external clients on the development of in-house IP department management programs. Led multi-office IP Management software implementation project.

Provided operational support to the General Counsel in connection with development of corporate legal function. Implemented matter management systems for legal department. Managed trademark prosecution and maintenance activities. Implemented internal IP Management software. Developed corporate IP policies and Brand Management programs. Managed IP enforcement and litigation matters. Formalized legal review processes for marketing and corporate communications. Managed copyright licensing program, contract review and approval process, corporate maintenance matters for company and subsidiaries and the IP budget.

Managed corporate trademark portfolio, collaborating with marketing leadership on strategic development and alignment of trademark filing strategies. Implemented in-house IP program, insourcing the domestic and international trademark and domain portfolios. Led the selection and implementation of in-house IP Management software. Performed all activities related to US trademark prosecution and maintenance. Coordinated international prosecution and maintenance activities with agents. Developed policing and enforcement strategies and policies. Managed all trademark infringements, litigation and domain dispute matters with outside counsel. Implemented corporate trademark and branding management policies. Managed legal review process for all products and marketing materials. Reviewed and developed trademark and brand licensing agreements and affiliate publishing agreements related to global brands. Managed division IP and litigation budgets.

Education record

Education record

Biology & Chemistry

Activities and Societies: Track & Field, Cross Country, Resident Assistant