- Primary point of contact to executive positions to help maintain internal organization of operations- Manage work schedules, payroll and private records for over 50 employees- Provide face to face support in maintaining on time reporting for travel, lodging and career statuses

- Managed call flow and responded to technical support needs of customers.- Created innovative ways to produce timely reports using advanced Excel spreadsheet functions to keep tasks organized and on schedule.- Trained and outlined the appropriate processes and procedures necessary to fulfill and complete Classified Messaging Incident reports.- Supported 64 Air Force bases across the globe with Classified Messaging Incidents containment and sanitization efforts.- Tracked and monitored network operations technical compliance orders supporting 356K service members.- Provided on-site technical support including installation, maintenance, printers, and other computer peripherals- Maintained/Installed system software, including Windows 7, Server 2008, Exchange 2010. - Responsible for Windows 2003/2008 server and Exchange server 2003/2010, configuring new workstations with Windows XP/7, setting up internal network access, to include server and workstations settings, creating new domain user accounts with email access, and group policies- Experience with Windows roaming profile management, repair, and folder redirection - Performed data restores and file transfers across multiple systems

- Positively engaged with customers, offering menu information, and providing suggestions- Helped with preparation, set-up, and service for catering events- Performed all transactions in a cordial, efficient, and professional manner- Instructed new staff in proper food preparation, food storage, use of kitchen equipment, and sanitation and safety practices.