Heather K. Email & Phone Number

Cedar Rapids, Ia

• Learned and executed the Walpole reading intervention, Leveled Learning Intervention, and Prep 1 intervention for struggling readers.• Focused on building strong relationships with students as well as building confidence in them.• Used formative and summative assessment to determine pace, level, and method.• Customized my teaching technique to the individual learner or group.

Cedar Rapids, Ia

• One-on-one tutoring in a variety of subjects including: grammar, vocabulary, handwriting, and math.• Personalized the tutoring experience by playing to the strengths and struggles of the student.• Maximized student engagement by developing lessons and materials that the student is excited about.

Iowa City, Iowa, United States

• Used Business Objects Data Integrator software to extract, transform, and load data from within the SQL Server data warehouse.• Wrote SQL queries to assist in data extraction and manipulation from the SQL Server data warehouse.• Customized Crystal Reports to adapt to the needs as requested by the clinicians.• Developed and updated educational materials to train colleagues and report consumers on unfamiliar functionality.

Iowa City, Iowa, United States

• Configured electronic orders in the Epic Electronic Medical Record• Worked with teams consisting of management, clinicians, and other IT professionals to develop solutions to improve efficiency and patient safety at the hospital.• Led a project to improve workflows in the Dialysis unit.• Responded to 2nd Tier support requests.• Prepared for software upgrades through education and thoroughly testing new software prior to implementation.

Iowa City, Iowa, United States

• Trained class sizes from 1-30 students.• Led a training team in creating training curriculum, materials, and assessments for the medical record software education in preparation for the hospital-wide software roll-out.• Coordinated scheduling for students and classrooms.• Acted as a liaison between the departments of Psychiatry and Social Services with Healthcare Information Systems.• Provided assistance to fellow team members and clinicians during go-live as we transitioned the hospital to the new medical record software.

Cedar Rapids, Ia

• Communicated with non-technical clients via telephone or on-site to resolve software, data, hardware, access, network, and server problems.• Transformed and loaded data into the university's annual giving Oracle database for use by the software.• Fixed data issues using SQL.• Trained clients and new support employees on RuffaloCODY’s CampusCALL software.• Developed a curriculum for training new support employees.

Bachelor Of Arts - Ba, Computer Science

Certificate, System, Networking, And Lan/Wan Management/Manager

Activities and Societies: • President of the IEEE club

Bachelor Of Arts - Ba, Elementary Education And Teaching

Activities and Societies: Head Reading Tutor for America Reads • Tutored 1st and 2nd graders one-on-one who struggled with reading. •.