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Heather Totten is listed as Customer Advocate | Innovative Problem Solver | Efficiency Obsessed | People Focused l at Benefitfocus, a with 1288 employees, based in North Charleston, South Carolina, United States. AeroLeads shows a work email signal at benefitfocus.com and a matched LinkedIn profile for Heather Totten.
Heather Totten previously worked as Senior Manager, SAP Partner Channel Support at Benefitfocus and Manager, Voluntary Benefits Support at Benefitfocus. Heather Totten holds Master'S Degree, Professional Communication from Clemson University.
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AeroLeads found 1 current-domain work email signal for Heather Totten. Compare company email patterns before reaching out.
Heather Totten is a Customer Advocate | Innovative Problem Solver | Efficiency Obsessed | People Focused l at Benefitfocus. She possess expertise in product management, business analysis, saas, agile methodologies, integration and 16 more skills.
Listed skills include Product Management, Business Analysis, Saas, Agile Methodologies, and 17 others.
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Charleston, South Carolina, United States
Managing a team of SAP partner channel consultants focused on maintaining high-trust relationships with partner channel customers to support ongoing operational stability through best practice guidance and timely execution of issue resolution
Charleston, South Carolina, United States
Managed a team of voluntary benefit configuration consultants and customer support specialists supporting Employer customers through the execution of voluntary benefit additions focused on member empowerment as well as providing ongoing operational support of those benefits leveraging existing direct partnerships with their providers
Defined and executed customer case prevention initiatives focused on increasing adoption, implementing new configurable features to promote self-service and education on best practices to improve operational efficiency
Managed a team of advanced technical specialists focused on developing high-trust relationships with customers to support ongoing operational stability through timely system issue resolution and execution of customer-specific case prevention initiatives to ensure our customers have the highest quality experience and return on investment on our platform
Charleston, South Carolina Area
Owned operational customer support for enterprise-level customers using the Benefitfocus platform
Greenville, South Carolina Area
Managed design, deployment and commercialization of R&D-driven product improvements including program management of early adopter program to launch enterprise product re-architecture
Greenville, South Carolina Area
Managed a cross disciplinary Product Consulting team providing business and technical guidance for "quote to bill" enterprise solutions for insurance carriers
Greenville, South Carolina Area
Defined implementation processes including standard set of features for SOWs, business and technical discovery documentation package and best practice methodologies that resulted in the successful Go Lives of 30+ enterprise projects
Greenville, South Carolina Area
Developed and maintained the business plan for an enterprise SaaS product that included quarterly financial goals and roadmap enhancements, owned product's release planning with ongoing process improvements that resulted in minimal feature drop out and the low post-release production issues
Charleston, South Carolina Area
Wrote feature requirements taking into account client requests and cross competitor analysis that resulted in eBilling establishing itself as a top competitor in the marketplace within 2 years of deployment
Charleston, South Carolina Area
Created visual designs and user flows for feature development, maintained product demos for Sales team and developed information architecture and feature set for Benefitfocus' online bill presentment and payment solution, eBilling
Cincinnati Area, Ky
Performed usability analysis and information re-architecture for 3 Procter & Gamble globally-based department portals which resulted in marked improvements in productivity and compliance as reported by management
Columbia, South Carolina Area
Designed application-based help systems that resulted in lowered operational support costs, developed the methodology for the efficient implementation of 80+ custom client portals within a single quarter, and designed and maintained company website for Xpress Software
Other employees you can reach at benefitfocus.com. View company contacts for 1288 employees →
Emerson Moore
Colleague at BenefitfocusNew York, United States
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Vijay Mallarapu
Colleague at BenefitfocusAndhra Pradesh, India
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Tanya Oscar
Colleague at BenefitfocusSummerville, South Carolina, United States
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Justin Rootz
Colleague at BenefitfocusMount Pleasant, South Carolina, United States
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Allyson H.
Colleague at BenefitfocusCharleston, South Carolina Metropolitan Area, United States
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Regina Espinoza
Colleague at BenefitfocusOgden, Utah, United States
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Samuel Black
Colleague at BenefitfocusGreenville, South Carolina, United States
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Dora Dunn
Colleague at BenefitfocusSwainsboro, Georgia, United States
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Cara-Leigh Boucher
Colleague at BenefitfocusCharleston, South Carolina Metropolitan Area, United States
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Timothy Peter
Colleague at BenefitfocusCharleston, South Carolina, United States
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Quick answers generated from the profile data available on this page.
Heather Totten works for Benefitfocus.
Heather Totten is listed as Customer Advocate | Innovative Problem Solver | Efficiency Obsessed | People Focused l at Benefitfocus.
AeroLeads has found 1 work email signal at @benefitfocus.com for Heather Totten at Benefitfocus.
Heather Totten is based in North Charleston, South Carolina, United States while working with Benefitfocus.
Heather Totten has worked for Benefitfocus, Benefitfocus.Com, Vertex Computer Systems, and Xpress Software.
Heather Totten's colleagues at Benefitfocus include Emerson Moore, Vijay Mallarapu, Tanya Oscar, Justin Rootz, and Allyson H..
You can use AeroLeads to view verified contact signals for Heather Totten at Benefitfocus, including work email, phone, and LinkedIn data when available.
Heather Totten holds Master'S Degree, Professional Communication from Clemson University.
Heather Totten is listed with skills including Product Management, Business Analysis, Saas, Agile Methodologies, Integration, Process Improvement, Enterprise Software, and Software Project Management.
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