Heather Kidd Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Markham

Toronto, Canada Area

As VP of Retail Operations, I was responsible for managing relationships with our existing retail partners, leading a team of account managers and working with them to execute on all levels of implementing and maintaining the Coupgon program - this includes all process management, marketing and overall digital strategy . My direct reports include the Retail Account Managers and our Customer Service/Marketing/Social Media team lead.

Toronto, Canada Area

Helped grow the Coupgon program by leading the rollout to FreshCo and Chalo! FreshCo locations throughout Ontario.Launched beacon program across ~300 stores. Helped in providing significant structure to the company in the capacity of Scrum Master and became valued member of leadership team to create and improve business processes and ensure project delivery in a timely and cost effective manner.

Toronto

Director of TSCC 2367 at 816 Lansdowne Avenue in Toronto.

Toronto

Responsible for providing the over-arching leadership and guidance on the maintenance and enhancements for a portfolio of web based internal and client facing systems/productsManagement, leadership and collaboration with internal and external customers to align execution with enterprise strategic initiativesProvided strategic program management planning and support, including program budgeting and forecastingDrove estimation, planning and monitoring activities for cross-functional teams while maintaining overall control of schedules, risks and committed deliverablesLaunched first clinically facilitated Online Group Counselling platform in the world for anxiety

Toronto, Canada Area

Developed, maintained and effectively executed project plans throughout project lifecycle in accordance with PMBOK Project Management methodologies.

Toronto, Canada Area

Developed, maintained and strategically executed project plans from planning through to implementation and deploymentResponsible for identifying, communicating, monitoring, and responding to riskAuthored project specific documentation such as: Project plans, process maps, status reports, risk register, communication plan, contact reports, RACI charts, etc.Communicated effectively and set clear expectations on deliverables and timelinesMonitor and control project change requests and assess their overall impact on project scope, schedule and cost

Attended meetings and assisted with determination of project requirementsPrepared project organization and communication chartsKept the Project Manager and other stakeholders informed about project status and issues that may impact client relationsEffectively and accurately communicated relevant project information to stakeholders and project teamCommunicated ideas for improving company processes with a positive and constructive attitude

Project Management

Post-Graduate Diploma

B.Phed

Education record