Heather Bateman Email & Phone Number

Greenville, North Carolina, United States

Greenville, North Carolina, United States

My primary task is maintaining and managing the departmental and Center for Survey Research budgets. This includes processing payment requests to vendors, overseeing direct payments, and handling travel petitions and reimbursements. Additionally, I am responsible for maintaining all departmental records, such as budget reports, personnel information for faculty and staff, committee and faculty minutes, faculty workstation reports, organizational charts, payroll records, faculty annual reports, scholarship awards, and departmental correspondence. I play a crucial role in reviewing and approving timecards to ensure accurate recording of employee hours. My assistance is also required in preparing for departmental accreditation by researching accreditation requirements, coordinating and planning the timeline and action plan for the process, as well as data collection and analysis and documentation preparation. My role includes providing support in organizing and coordinating events, such as graduation and special speakers events. This involves securing venues, arranging equipment and catering, creating invitations, announcements, agendas, brochures, and packets, procuring awards, making travel arrangements, and overseeing the smooth execution of the events. Moreover, I process course creation and distribution and offer support in student registration requirements. Furthermore, I assist the undergraduate director in processing major, minor, and advisor updates. Lastly, as a key figure in the department, I am responsible for supervising the administrative support associate, graduate assistants, undergraduate assistants, and student workers.

Greenville, North Carolina Area

My primary focus was to provide comprehensive administrative support to the department. This included handling reception services, managing appointment scheduling, and coordinating travel arrangements. In addition, I was responsible for maintaining the graduate assistantship budget, ensuring the timely coordination of contracts for graduate assistants, and assisting with the maintenance of departmental budgets. My role also involved assisting the lead administrative assistant with organizing, coordinating, and planning various departmental events. This encompasses tasks such as securing suitable event spaces, arranging necessary equipment, catering, and overseeing the event from start to finish. I was involved in the event preparation process, including invitations, announcements, agendas, brochures, and packets, purchasing awards, and making travel arrangements and reservations when required. Furthermore, I played a role in processing course creation and distribution and assisting with student registration needs. Additionally, I provide support to the undergraduate director by assisting with student degree petitions, major and minor updates, and advisor updates. Lastly, I contributed to the department's preparation for accreditation, by assisting with documentation preparation, data collection, and coordination efforts to meet accreditation requirements.

In my role as travel sales specialist, I was responsible for managing workflow and processes in accordance with AAA (American Automobile Association) standards to ensure optimal travel options for my clients. I actively determined client needs and offered appropriate travel packages based on their requirements and preferences. My day-to-day tasks involved performing general clerical duties related to travel reservations, creating itineraries, and designing travel brochures. Additionally, I took the lead in conducting information sessions and facilitating discussions on current travel topics to keep clients well-informed. A crucial tool I utilized was the APOLLO Global Distribution System, which allowed me to efficiently process reservations for clients' air travel, hotel accommodations, and car rentals. My expertise in using this system enabled me to provide my clients with a seamless and streamlined experience throughout the travel booking process. I leveraged Salesforce CRM to effectively track and manage customer interactions, sales leads, and travel bookings. Utilizing this system ensured that customer data was accurate and up-to-date, enabling me to provide personalized and tailored services to clients. The use of Salesforce CRM further strengthened my ability to manage customer relationships and deliver a seamless booking experience effectively.

Grifton, Nc

As a Restaurant Manager, my job entailed overseeing all aspects of the restaurant operations. This included managing scheduling, inventory, and ensuring exceptional customer service. A key responsibility was to train, supervise, and evaluate the staff to maintain high-quality service and deliver an excellent customer experience. Additionally, I was responsible for developing and implementing strategies to increase profitability and maintain financial stability. I strived to foster a positive work environment that encouraged teamwork, creativity, and open communication among the staff. Ensuring compliance with health and safety regulations and company policies and procedures was of utmost importance. My commitment to exceptional customer service was evident as I addressed customer complaints promptly and professionally. Moreover, I actively monitored and analyzed customer feedback to identify areas for improvement, driving continuous enhancements to meet and exceed customer expectations.

Ayden, Nc

When I was a pharmacy cashier, I had a range of duties that ensured a smooth customer experience. I greeted customers, processed over-the-counter purchases, and managed prescription pick-ups. Using the point-of-sale system, I handled cash, credit cards, and insurance co-pays, always ensuring the right items went to the correct customer. I frequently collaborated with the pharmacists and technicians, especially when discrepancies arose in pricing or insurance details.I was more than just a cashier; I was often the initial point of contact. I answered queries, guided customers, and ensured the shelves were well-stocked and organized. Trust and rapport with regular customers were paramount to me.Moreover, I kept strict confidentiality, in line with healthcare standards, and always ensured the cash register was balanced at day's end. My role was pivotal, offering both assistance and a friendly face to everyone who walked in.

Ayden, Nc

As the Office Manager, I oversaw a range of administrative and managerial tasks to ensure everything ran smoothly. On a daily basis, I managed phone inquiries, emails, and kept our office supplies well-stocked. I served as the primary liaison for our customers, handling repair scheduling, providing estimates, and maintaining open and transparent communication throughout the repair process. Financially, I was responsible for processing invoices, tracking payments, and ensuring our records were accurate and up-to-date. I liaised with vendors regularly, ensuring we managed our orders effectively and received timely deliveries. My organizational skills played a crucial role in keeping a streamlined system for our customer records, repair histories, and warranties. Additionally, I coordinated with our technicians and other staff, ensuring an efficient workflow by managing their schedules and timekeeping. Lastly, I provided regular updates to the shop owner, ensuring they were always informed about our business's operational status and overall performance.

Salter Path, North Carolina, United States

During my time at SPFCG situated along the beautiful beaches of NC, I wore many hats, but my primary role was in customer service. From the moment guests arrived, I was their main point of contact, greeting them with a warm smile and ensuring their stay began on a positive note. I managed reservations, checked guests in and out, and handled any inquiries they had about the campground's amenities or the surrounding area. Given our beachside location, many were eager to know the best spots to relax, the safest areas for children, and recommendations for beachside activities.I frequently fielded questions about the local attractions, restaurants, and activities. Drawing from my knowledge and personal experiences, I guided them to local seafood eateries, recommended prime sunset viewing spots, and suggested lesser-known sights in the vicinity.Beyond offering information, I often found myself managing unexpected challenges. From sudden rainstorms to reservation mix-ups, I navigated issues with a calm demeanor, always placing the guests' satisfaction at the forefront. Engaging with a diverse clientele, from families on summer vacations to couples on weekend getaways, refined my communication skills and honed my ability to anticipate and cater to varied needs. Additionally, feedback sessions at the end of guests' stays gave me invaluable insights, helping us improve our offerings and ensuring that subsequent guests had even better experiences.Beyond the beach and the sunsets, it was the genuine connections I forged with the campers that made this role truly fulfilling. While I played a part in making their vacations enjoyable, they, in turn, enriched my experience with their stories, laughter, and appreciation. Serving at the family campground wasn't just a job; it was a journey of memorable interactions and learning.

Master Of Science - Ms, Technology Management

Activities and Societies: ATMAE-East Carolina University Student ChapterEntered the accelerated BS to MS program in the Fall of 2021.

Bachelor Of Science - Bs, Industrial Distribution And Logistics, 3.98

Business Administration, Management And Operations

High School Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program