Heather Cooke Email & Phone Number

Bowmanville, ON, CA

Kitchener, Ontario, Canada

Oshawa, Ontario, Canada

 Maintained and restructured the HR website in Cascade CMS, by creating easy access to specific information and supplying content to out of date pages. Increased webpage traffic from 30% to 85%. Developed and delivered training material for applications, such as, Banner, Cornerstone and Silkroad (Application Tracking System). Designed the landing page.

Toronto, Canada Area

 Performed internal additional training on the Agile methodology. Worked to support the teams as an additional scrum master lead. As needed on customization projects, assigned as a Product Owner, oversaw software customization and acted as key liaison between clients and engineers.

Toronto, Canada Area

 Managed the Information Engineering department for the Demand Chain Management (DCM) application in a difficult context where the documentation and procedures had become obsolete due to a lack of management; improved the department’s substandard elements, reorganized the team’s activities and became Owner of the department within weeks.  Managed.

Toronto, Canada Area

 Managed relations between engineering and the client when interpreting client needs and what can be developed; ensured effective communication between all involved parties during projects. Responsible for defining business requirements. This required a review of the clients current processes to the new DCM application and documenting the changed.

Toronto, Canada Area

 Worked with Presales team to respond to RFI and RFPs. Participated in the development of a database used by the presales team and collaborated with development team to design customizations. Developed demo guides and demo scripts.  Created scenarios within the application depending on the business need. Created and presented presentations on.

Toronto, Canada Area

 Assisted and Generated SOW and Phase 0 of project development. Built and documented requirements and user acceptance criteria based on clients needs.  Provided demos to clients showing how the application can benefit their business. Client site training on base application.

Toronto, Canada Area

 Implementation of inventory software on client site. Managed the inventory teams on client site to work efficiently and effectively.

Bowmanville, Ontario

 Successfully managed the sales team in the welding division. Created marketing material to use when performing cold calls and how to get ‘Your Foot in the Door’. Managed and generated office procedures to ensure clients are taken care of quickly and efficiently.  Procurement, Accounts Payable and Receivable.

Environmental Technology, Environmental

Public Relations