Heather Robbins Email & Phone Number

Exeter, England, United Kingdom

Overseeing the Client Support operation for the business, including customer queries, supplier complaints and order implementation.

Exeter, United Kingdom

Leading the Client Support function at BCR Associates, overseeing contract submission, project management and implementation, as well as providing a full after-sales support service and handling the day-to-day management of contracts.Managing a team taking the stress away from clients, project managing any issues through to a successful resolution. Proactively managing clients’ contracts, constantly monitoring portfolios for overspend, implementing upgrades and service changes. Maximising the return on clients’ products and helping them achieve optimal efficiency, ensuring that we continually provide the best solution for our clients, whichever direction their business may take.Amongst my recent projects have been managing the roll-out of a large, complicated portfolio of more than 200 mobiles, working with a chain of care homes to resolve a two year issue with VAT reduction and helping a client to reduce their gas bill by 85%.

Exeter, United Kingdom

I primarily provide sales support to the Network Relationship Managers, assisting with utilities, telecoms, business supplies and insurance services amongst others.I am chiefly responsible for:• customer services,• complaints management,• contract creation and submission,• order tracking,• client product management,• sales support and upcoming workload management.

Plymouth, United Kingdom

In this role I ran a team of 4 sales support staff for a busy franchise of a leading telecommunications provider, dealing with business customers. This involved all aspects of non-sales activity including:• raising sales orders and managing from point of sale to completion or installation;• customer service and complaints management;• billing and disconnection issue resolution with both customers and BT departments;• liaising with various other departments of the company;• regular updates to customers on installation of their orders, and any pre and post sales issues;• assisting to meet the deadlines necessary for installation.Also integral to this role were many business administration duties such as filing and management of paperwork of all sales orders, and monitoring the the pay system relating to the commissions. The key aspect of this role was to support the sales staff to ensure that their time was utilised well, and to provide excellent customer service for every customer query.

Plymouth, United Kingdom

Key responsibilities included:• running a team of up to 8 bar staff and working the bar with them,• supervising clean down at the end of the night,• till cashing and cash management,• ordering stock,• setting sales targets for themed merchandise and managing staff performance in relation to these,• taking entrance fees on the door,• conflict resolution,• face to face promotions work.This role further honed my customer service skills and complaints management techniques. I was able to manage several tasks at the same time in a high pressure environment. This has been invaluable in my further career.

Plymouth, United Kingdom

Principle duties included:opening and closing of store,running the floor of up to 30 staff to ensure high standards of food hygiene, cleanliness, stock control and customer service,First Aid and risk management,cashing up tills, safe and cash control,Heath and Safety monitoring and auditing.This began my career in customer service and management. I learned to multi-task to a very high standard, how to work under pressure and to give my best even in times of high stress. I learned that I enjoy being busy, and revel in a challenge.

4 As Levels

• Theatre Studies - A • Media Studies - B • English Literature - C • Sociology - C

11 Gcses

• Spanish - A* • English Literature - A • English Language - A • Mathematics - A • Science (Double Award) - A,A • Drama - A • French - A •.