Heather Robbins Email & Phone Number

Exeter, England, United Kingdom

Overseeing the Client Support operation for the business, including customer queries, supplier complaints and order implementation.

Exeter, United Kingdom

Leading the Client Support function at BCR Associates, overseeing contract submission, project management and implementation, as well as providing a full after-sales support service and handling the day-to-day management of contracts.Managing a team taking the stress away from clients, project managing any issues through to a successful resolution..

Exeter, United Kingdom

• I primarily provide sales support to the Network Relationship Managers, assisting with utilities, telecoms, business supplies and insurance services amongst others.I am chiefly responsible for:
• customer services,
• complaints management,
• contract creation and submission,
• order tracking,
• client product management,

Plymouth, United Kingdom

• In this role I ran a team of 4 sales support staff for a busy franchise of a leading telecommunications provider, dealing with business customers. This involved all aspects of non-sales activity including:
• raising sales orders and managing from point of sale to completion or installation;
• customer service and complaints management;
• billing and disconnection issue resolution with both customers and BT departments;
• liaising with various other departments of the company;
• regular updates to customers on installation of their orders, and any pre and post sales issues;

Plymouth, United Kingdom

• Key responsibilities included:
• running a team of up to 8 bar staff and working the bar with them,
• supervising clean down at the end of the night,
• till cashing and cash management,
• ordering stock,
• setting sales targets for themed merchandise and managing staff performance in relation to these,

Plymouth, United Kingdom

Principle duties included:opening and closing of store,running the floor of up to 30 staff to ensure high standards of food hygiene, cleanliness, stock control and customer service,First Aid and risk management,cashing up tills, safe and cash control,Heath and Safety monitoring and auditing.This began my career in customer service and management. I learned.

4 As Levels

• Theatre Studies - A • Media Studies - B • English Literature - C • Sociology - C

11 Gcses

• Spanish - A* • English Literature - A • English Language - A • Mathematics - A • Science (Double Award) - A,A • Drama - A • French - A •.