Heather Thompson Email & Phone Number

Chantilly, Va

Responsible for managing the creation and publication of the company's overall print, web, and social media content; and, creating and implementing the company's internet presence and social media strategy consistent with its corporate goals, objectives, and branding. Internet marketing includes using social media platforms and search engine optimization strategies focused on driving increased website traffic for consistent premium and policyholder growth.

Chantilly, Va

• Manage the Internet/Digital Marketing efforts for the organization. This includes but not limited to the website, email campaigns, social media, and online newsletters and surveys plus traditional marketing channels. • Knowledge of CMS tools and HTML to edit and publish online content.• Project manager for new website and secure portal to integrate cohesive brand with our parent company. Design included latest technologies, mobile functionality, and easy to use navigation. • Provide event management for annual events that we host. Coordinating with onsite staff so event runs smoothly.• Provide thought leadership and vision for development of online campaigns.• Host live webinars on WebEx or video conference equipment for interactive training and online presentations. • Worked with outside video production team to produce various short videos highlighting our expertise.• Attend conferences as a representative of Medmarc and their offerings. • Google web toolkit trained to analyze trends and usage of online resources to enhance SEO and generate leads.• Work with graphic design agencies to develop vision and implement campaign strategies. • Collaborate with Executive Management team to prioritize projects throughout the organization. • Provide leadership and direction to internal staff for development and training on their daily functions of their jobs. • Skilled on Adobe Creative Cloud of products; InDesign, PhotoShop, Illustrator, Acrobat, Premier Pro, Captivate, and Camtasia Studio.• Valued enthusiastic employee selected to work on cross organizational team for career development and job satisfaction.• Selected to be part of a 10 person team to plan and execute the annual corporate kickoff meeting for the entire 1000 person organization responsible for the organization’s annual Executive Planning Meeting. Voted MVP by the committee chairperson for my calm under pressure and simply knowing what needs to be handled and handles it.

• Manage a staff for Networking/Helpdesk and Imaging support.• Work with Management team to prioritize projects throughout the organization and report to Executive Management team.• Conduct user training for new hires and for any release and upgrade on latest technologies .• Direct workflow studies and implement solutions into systems and train on changes• Developed Business Continuity plan for entire company with proper procedures for recovery in event of an outage• Point of contact for annual audits or state audits conducted as needed.• Administer internal audits to stay in compliance with state regulators.• Provide system administration to various insurance and industry specific applications - Infinity, ImageRight, Microsoft Dynamics Great Plains• Administered Exchange 2007 Messaging with IronPort Spam Filter and Live Communication Server. • Migrated onsite Exchange and Live Communication Server to Microsoft Business Productivity Online Services (Office 365). • Administer SQL 2005/2008 server. Performed upgrades to latest technologies.• Maintain security baseline for network with corporate antivirus and WSUS• Maintain Sonicwall Firewall and VPN Client for remote access• Proficient in latest wireless technologies• Work heavily with the Marketing department to implement solutions for campaigns and seminars using Adobe suite of products and video editing software. • Implemented Webinars using Webex and Microsoft Office Live meeting for training and knowledge sharing with all company stakeholders.• Administer Nortel phone system• Provide facilities and security management• Cross train staff for accurate coverage for each job description• Adult CPR/AED and First Aid certified and listed as a first responder in event of an internal emergency• Work on minimum of seven major projects/goals per year with all phases of project management from gathering requirements to implementation and training.

• Built a NT LAN for a startup company consisting of Dell 2450 PowerEdge Windows NT 4.0/2000 servers for 170 users • Gained experiences in VLANS and subnetting with Extreme Network Summit 5I switches and 10/100 Base TX hubs• Configured the backup strategy with BackupExec 8.5 and an Exabyte Mammoth drive with autoloader• Set up Dell Optiplex GX110 workstations and Toshiba Satellite Pro laptops for an average of seven new users per week in the growth of the company• Participated in the Cat5 cabling installation in expansion to other floors of the building• Oversaw the weekend migration of a network attached storage device from a Unix based OS to a Windows 2000 server drive array configuration• Resolved helpdesk calls when they escalated from the support technicians

• Maintained a 75 node Windows NT/95 network consisting of eight Dell PowerEdge Windows NT 4.0 servers, one SQL Digital Alpha Server and one Novell 3.x Compaq Proliant Server • Proficient in Windows NT 4.0 with Exchange 5.5 as a main focus of study. Familiarity with other Microsoft BackOffice products and services in planning and installation • Protected all servers and desktops with InoculateIT virus protection with the latest signatures updated daily• Implemented the security policies in Checkpoint Firewall 1 for our new Internet circuit that is integrated with our Bay Networks Contivity Extranet Switch. Switch also gives our VPN access to our network via tunneling protocols using the Internet and TCP/IP • Oversaw and organized new cable installation and upgrade from CAT3 to CAT5 and Fiber Optics along with Bay Network hubs and switches with fiber links • Consulted with Project Directors and recommended hardware and software for our overseas projects when setting up new offices.• Reported regularly to CFO, IT director and other senior staff for purchasing needs, budget and recommendations • Trained and supervised Technical Support Specialist position and work along with other Computer Services staff for daily end user technical support• Coordinated and performed all server maintenance, service packs/patches and repair activities• Set up new employees user accounts in NT, Novell and Meridian telephone system and trained them in the use and policies of their desktops with the following software; MS Office 97, Outlook 2000, PCDocs Management System, and Internet Explorer 5.0 as the basic ghost configuration • Installed and updated new service packs and patches and software as needed on users desktops • Kept track of computer resources such as Toshiba laptops, audiovisual equipment, and the digital camera for employee use either on or off site

• Supported and trained terminal personnel for access to an AS/400 WAN• Created reference material and user documentation to assist terminals training• Tested and implemented new software company wide• Generated reports and logs for 10 to 30 incoming calls per day concerning system shutdowns, training issues and operating systems• Troubleshooter for systems problems and reported to VP of Information Systems about their resolution• Acted as EDI customer support for testing of new translation software

Bs, Marketing

Activities and Societies: Sigma Kappa Treasurer

Certificate In Project Management, It

Online Education